Job Description

We are BLG: Canada's Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience.
Nous sommes BLG, vos avocats au Canada. Forts d'une culture alliant vigilance et curiosite, nous travaillons en collaboration a l'echelle du cabinet, animes d'un respect sans faille et d'un devouement de tous les instants. Nos ressources remarquables et notre experience client exceptionnelle font notre fierte.



We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity and inclusion, community involvement and talent development. Learn more about us at www.blg.com.
Resolument tournes vers l'avenir, nous offrons des conseils de grande valeur et nous distinguons par notre engagement indefectible envers l'innovation, la diversite et l'inclusion, la collectivite et le perfectionnement professionnel. Rendez-vous sur www.blg.com pour en savoir plus sur le cabinet.
Purpose of the Role
The Administrator, Client Services will be expected to provide assistance and support for the Collections function, as assigned by the Client Services Coordinators, and under the direction of the Manager, Client Services.
Key Responsibilities
The key responsibilities of this role are:• Assist with completing monthly, quarterly, and ad-hoc reporting requests
• Responsible for recording and advising of client billing and reporting deadlines
• Perform and file AR write offs
• Assist in completing client vendor / onboarding forms
• Assist in investigating unknown payments and reconciliation
• Management of the AR phone line i.e., directing clients accordingly and assisting with credit card payments
• Assist in pulling back up for auditors
• Provide back-up and support to Coordinator, Client Services during busy periods, as required
• Other duties as assigned


Key Competencies• Post-Secondary diploma in Administration, an asset
• Previous experience in a law firm or professional services environment preferred
• Familiarity with or ability to rapidly learn and exposure to similar systems such as: CMS, Expert Collections Platform, SSRS / SQL Reporting
• Understanding of accounting principles as they relate to billing, time and costs, and accounts receivables.
• Proficient in office software: MSWord, MSExcel, Adobe Acrobat, MS Outlook.
• Ability to work well in a team environment, under minimal supervision.
• Good organization skills and ability to work under time pressure.
• Demonstrated ability to pay close attention to detail.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to work overtime to support month end and year end deadlines.


Description du poste
L'administrateurrice, Equipe de service aux clients devra fournir du soutien au service charge du recouvrement; la personne retenue se verra confier des taches par les coordonnateurrices, Equipe de services aux clients et relevera de la gestionnaire, Equipe de service aux clients.
Principales attributions• Participer a la production de rapports mensuels, trimestriels et ponctuels.
• Consigner les echeances de facturation et de production de rapports et transmettre l'information.
• Executer et consigner les radiations.
• Contribuer a remplir les formulaires d'integration de nouveaux fournisseurs ou clients.
• Aider a retracer les paiements indetermines et a executer les rapprochements bancaires.
• Prendre en charge la ligne telephonique des comptes clients - diriger les clients comme il se doit et s'occuper des paiements par carte de credit.
• Aider a l'extraction de donnees pour les verificateurs.
• Fournir du soutien aux coordonnateurrices, Equipe de service aux clients pendant les periodes occupees au besoin.
• Executer d'autres taches au besoin.


Principales exigences• Diplome d'etudes postsecondaires en administration, un atout
• Experience dans un cabinet juridique ou dans le milieu des services professionnels, un atout
• Connaissance des systemes suivants (ou de systemes similaires), ou capacite a apprendre rapidement a les utiliser : CMS, Module d'Aderant Expert lie au recouvrement, SSRS/plateforme de production de rapports SQL
• Comprehension des principes comptables ayant trait a la facturation, au temps et aux couts ainsi qu'aux comptes clients
• Maitrise de Word, d'Excel, d'Outlook et d'Acrobat
• Capacite a travailler efficacement au sein d'une equipe moyennant un minimum de supervision
• Bon sens de l'organisation et capacite a travailler sous pression
• Capacite demontree a porter attention aux details
• Excellentes habiletes en communication interpersonnelle
• Excellentes competences en communication orale et ecrite
• Disponibilite pour faire des heures supplementaires afin de respecter les echeances de fin de mois et de fin d'annee


The expected salary range for this position is $48,000 - $57,000, depending on level of experience, region/location, and other factors.
La fourchette salariale pour ce poste est de 48,000$ a 57,000$ et varie selon divers facteurs, notamment l'experience et l'emplacement.
BLG is committed to building a diverse workplace reflective of the communities we serve and to fostering an inclusive culture where Firm members feel valued, respected and inspired to thrive as their authentic selves. We value diversity of thought and the unique skills, perspectives and experience each individual brings to BLG. We welcome applications from all qualified candidates and encourage applicants from members of groups that have been historically underrepresented, including but not limited to First Nations, Metis and Inuit Peoples, racialized individuals, persons with disabilities, people who identify as women and/or LGBTQ2S+.
BLG est resolu a batir et a favoriser un milieu de travail inclusif et diversifie a l'image de notre collectivite, ou l'ensemble des membres du cabinet se sentent valorises, respectes et inspires a s'epanouir dans toute leur authenticite. Nous avons egalement a coeur de mettre en valeur les connaissances, les points de vue et les experiences de chacun et chacune. Nous invitons toute personne qualifiee a postuler, notamment celles provenant de groupes historiquement sous-representes, comme les Autochtones (Premieres Nations, Metis et Inuits), les personnes racialisees, les personnes ayant une incapacite, les femmes et les membres de la communaute LGBTQ+.
We also strive to provide an accessible candidate experience. Please let us know if you need any accommodations during the recruitment process.
Nous sommes determines a ce que notre processus de recrutement soit le plus accessible possible. Si vous necessitez un accommodement, n'hesitez pas a nous le faire savoir.