Job Description

Position Details

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Posting #:

31687

Department:

Preassessment Clinic

Employee Type:

Regular, Part Time

If Temporary, Number of Weeks:

Union:

CUPE

Openings Remaining:

1

Schedule

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Work Days:

Monday to Friday

Time of Day:

Days

Shift:

7.5 hour

Shift Start:

7:00, 7:30 Hours are subject to change based on operational requirements.

This position may be scheduled at any of the following sites:

West 5th Campus (Hamilton Mountain)

Application Dates

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Opening Date:

03/07/2025

Closing Date:

10/07/2025 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

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POSITION SUMMARY

This position provides clerical support to the Community Internal Medicine Rapid Access Clinic (C-IMRAC) and Pre-Admission Assessment Unit (PAAU), working in collaboration with multidisciplinary team of nurses, physicians and allied health. The incumbent interacts directly with patients and their families as well as hospital departments.

QUALIFICATIONS

Post-secondary diploma/certificate in medical office administration or equivalent combination of education and experience Medical terminology certificate Minimum 2-3 years' experience in a health care environment Previous experience in a rapid assessment clinic is an asset Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness, Respect, Teamwork and Collaboration Previous experience with EPIC (Dovetale), Outlook and Web access Intermediate level in MS Word, MS Excel, Spelling Ability to communicate effectively and tactfully, both in person and by telephone Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations Essential to demonstrate compassion and understanding with patients and their families in all interactions Strong organization skills, with ability to set own priorities and work with minimal supervision Excellence in grammar, spelling, and punctuation, together with report writing skills

RESPONSIBILITIES

Registers patients, verifies health care and other patient demographics, and enters all pertinent information into the hospital patient processing information systems: EPIC (Dovetale), Office 365 Microsoft, Teams Assembles patient charts for each day, ensuring all pertinent patient information is included with the ability to process same day and time sensitive patient bookings Provides reception duties as required by handling all incoming phone calls and enquiries to C-IMRAC and PAAU in an efficient and courteous manner Handles the documentation and flow of physician/nursing orders, laboratory reports, bloodwork, diagnostic test results, appointment sheets Maintains unit statistics and produces various reports, patient profiles Provides administrative support in typing routine correspondence sorts/distributes mail, faxes and emails, books conference rooms and coordinates meetings Schedules and maintains clinics for medical learners, organizes and updates patient charts, collects patient demographics and monitors clinic bookings Assists with other unit activities as assigned by Manager

WAGE RATE

Hourly $28.87...$30.14... $31.37 (plus 14% in lieu of benefits)



St. Joseph's Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.


We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.