Job Description

Please see Special Instructions for more details.

Posting Details

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Position Information

Position Title

Administrative Assistant, Counselling Services

Position Summary

The Administrative Assistant is responsible for providing reception and administrative support for the provision of services offered through the Counselling office. The Administrative Assistant is the first point of contact for students and helps to provide a welcoming and safe place for them to come to get the help they are seeking. This position provides administrative support to the Associate Dean, Student Supports.



This position performs a wide variety of administrative support services, ranging from routine to complex, all of which contribute to the efficient and professional operation of Counselling Services. The incumbent must have the ability to interpret and make decisions in accordance with procedures and practices of the organization and must be flexible and demonstrate the ability to maintain confidentiality, diplomacy, and tact at all times.

Position Responsibilities

Reception

Provides a welcoming and safe environment for individuals coming into Counselling Services. Responds to phone, email and in-person enquiries - providing accurate information about institutional-wide services and referring enquires as appropriate, based on a broad knowledge of the institution's procedures, protocols, and personnel. Aids in scheduling and rescheduling appointments and meetings.

Administrative Support

Provides general administrative support to Counselling Services while maintaining confidentiality, accuracy, tact, and respect at all times. Manages the calendar of the Associate Dean, Student Supports, prioritizing appointments and proactively resolving scheduling conflicts. Provides assistance to new employees, practicum students and Associate Dean, Student Supports related to administrative matters and onboarding. Maintains the day-to-day office area, operates, and maintains office equipment. Performs administrative tasks to assist with the delivery of events, workshops, and presentations by Counselling Services. Provide coverage for other administrative positions within the division.

Required Qualifications

Two (2) years of post-secondary training, completion of a community college certificate including trades apprenticeships or equivalent. Over one up to two years of experience. Excellent customer service skills in which the incumbent can respond to students in distress in a calm, courteous and helpful manner.

Preferred Qualifications

Previous relevant experience working within an office team ensuring confidentiality, integrity, diplomacy, professionalism, and tact at all times. Strong communication and Interpersonal skills; verbal, written and listening skills as well as telephone etiquette. Use of judgement in recognizing the need to involve the appropriate staff or faculty for urgent matters. Extensive experience in calendar management using MS Outlook and other appropriate software programs. Demonstrated experience in modern office practice and procedures. Experience preparing meeting agendas, minutes, letters and memos accurately and error free. Proficient knowledge of office equipment (ie phones, photocopier, and computers). Maintain high standard of accuracy with a keen eye for detail in processing information. Proficiency in Microsoft Office applications with experience with databases. Computer applications such as Clockwork and Banner is considered an asset. Strong organizational skills, the ability to prioritize workload and the ability to follow instructions. Ability to adapt to rapidly changing priorities and fluctuations in work demands. Ability to work independently and as a member of a team.

Salary or Hourly?

Hourly

Salary

$24.05 per hour

Benefits and Compensation Information

Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, Employee & Family Assistance Program, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to Institution closures between Christmas and New Year general holidays.



Eligibility to access the above mentioned benefits dependent upon the AUPE Collective Agreement and related RDP policies.

About Red Deer Polytechnic

Focused on advancing the economic and social priorities of Alberta,

Red Deer Polytechnic

(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.

Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta's economy and society to thrive.

Red Deer Polytechnic's main campus is located on Treaty 7, Treaty 6 and Metis ancestral lands. This is where we will strive to honour and transform our relationships with one another.

Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our

polytechnic community

.

Posting Detail Information

Competition Number

2025-A-155

Employment Type

Permanent Part-Time

Number of Vacancies

1

Desired Start Date

10/06/2025

Position End Date (if term-certain)

FTE

.8

Hours of Work

Schedule: Monday - Thursday, 9am-4:30pm. Some evenings and weekends may be required.

Open Date

09/15/2025

Close Date

Open Until Filled

Yes

Note to Applicant

Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.

To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.

Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact

Peopleandculture@rdpolytech.ca

.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Special Instructions to Applicants

Required Documents

Cover Letter

Resume

Optional Documents