Job Description

About us:

The College of Registered Nurses of Manitoba (the College) is the regulatory body for registered nurses in the province of Manitoba, dedicated to promoting excellence in nursing practice and ensuring public safety. The College was established in 1913 and is governed under The Regulated Health Professions Act which sets out our responsibilities.

We regulate registered nursing practice in Manitoba We support RNs to provide safe, competent, and ethical care We set standards for education, registration, and practice We take action when the standards are not met

Our Values:

Trusted:

We act with integrity in every interaction as the best way to enhance our sustained regulatory impact and to ensure our standing as a reputable, trustworthy and unbiased partner

Progressive:

We seek progress, embrace risks and pursue innovative operational and regulatory practices to ensure our continued excellence and impact in a dynamic environment

Accountable:

We are transparent and take ownership for our actions, decisions and outcomes

Relationship Oriented:

We challenge the status quo for meaningful collaboration with partners and greater transparency and ease of navigation for applicants, registrants and the public

Job Summary:

Reporting to the Manager of Registration Services, the Administrative Assistant, Registration Services and Reception provides support to registrants, applicants and members of the public by greeting and providing information and resolving inquiries on the phone, email and face-to-face, assists with the workflow in the department, receives and processes payments and receives and distributes mail and courier deliveries.

Scope of this position:

Provides information to applicants/registrants on general registration processes and requirements for all application types and for renewal of a certificate of practice. Follows up with applicants/registrants regarding payment issues as needed. Prepares refund requests for approval. Processes e-transfers and cheques received recording on finance spreadsheets. Receives name-change requests, making necessary changes to registrant records in the database. Provides reception services including maintaining front desk and lobby area to look professional at all times; greeting and tracking visitors, tracking security access cards and maintaining visitor logbooks. Answers and resolves or directs incoming caller/visitor inquiries. Processes and distributes mail electronically or in hard copy, handles courier deliveries, troubleshoots delivery issues. Maintains Front Desk/Reception process manual.

Education and experience:

Completion of a Grade 12 diploma with 2 years of post-secondary education (Office Assistant or Administrative Professional Diploma) Minimum 2 years of office experience providing complex and confidential administrative support Experience with a multi-line switchboard (Wildix switchboard is an asset) Experience in customer service with excellent communication skills with an ability to defuse situations with challenging customers in a courteous manner Experience with payment processing, proficiency with the Moneris platform is an asset Excellent oral and written communication skills Ability to work with changing priorities and frequent interruptions Ability to assess and take control of situations by being proactive rather than reactive Proficiency with MS Office, including Teams, SharePoint and Excel.
This position requires excellent organizational skills, flexibility, motivation to be self-directed, an ethical regard for confidentiality of information and professional presence.

The College is committed to supporting equity, diversity and accessibility in our workplace and welcomes applications from racialized persons, First Nations, Inuit and Metis persons, persons with disabilities, persons of all sexual orientations and genders, and others who may contribute to the further diversification of ideas. All qualified candidates are encouraged to apply. Disability accommodations are available upon request.

To apply, please submit your resume and cover letter before noon on September 2, 2025.

THIS POSITION IS A FULL-TIME, PERMANENT ROLE.

We thank all who apply, but only those chosen for an interview will be contacted.

Job Type: Full-time

Pay: From $48,711.00 per year

Benefits:

Company pension Employee assistance program On-site parking Paid time off
Work Location: Hybrid remote in Winnipeg, MB

Application deadline: 2025-09-02