Job Description

Description

Large, well known organization based in Burnaby is looking to hire an Admin Coordinator. This will be a 3 year temporary position.

Location - Burnaby (will be a mix of in house and remote, but mostly remote)

Pay rate - $24/hr

Some primary duties will include:

• The Coordinator is responsible for assessing and administering the BC Energy Step Code Competency for licensees. They will gather information through email and/or telephone interviews, reviews specific builder conditions on licenses for completeness and accuracy, and determines whether provided documentation is sufficient to satisfy competency requirements.
• The role supports with the administration and processing of applications for builder license renewals and amendments. The position responds to enquiries from current builders, lawyers, notary publics and the general public regarding the legislation and policies with respect to builder licenses.
• Reviews all documentation and applies judgement to make decisions on whether licensees meet the requirements of a license condition by ensuring established criteria is sufficiently met. Cross references with the internal database to ensure module completion and method of completion is correct.
• Documents all interactions with each licensee in the license file. Maintains statistics and prepares reports on all related Step Code and licensing function activities.
• Processes applications for builder license renewals and amendments. Assesses applications for accuracy and completeness to ensure they meet requirements of the Homeowner Protection Act and follows up on incomplete applications.
• Ensures high levels of customer service are maintained by ensuring all submissions are processed in a timely manner and that customer enquiries are returned promptly in accordance with departmental guidelines. 10. Ensures that data integrity, audit standards and good judgment are maintained in all processes and procedures including updating of files and entering of information in the licensing database

• 3 + years previous administrative experience.
• Strong administrative and people skills
• Advanced MS Office skills including Word, Outlook and Excel
• Ability to multi-task and take initiative
• Strong organizational ability
• Excellent communication skills - both verbal and written
• Excellent reliability - attendance & punctuality
• Ability to work independently as well as part of a team
• Ability to work in a fast paced environment
• Must be detail oriented
• Ability to learn and understand the Commission's mandate, programs, and operating requirements
• Ability to learn, interpret and apply legislation, regulations, policies and other information sources for the purposes of responding to inquiries and assessing and explaining eligibility.
• Ability to communicate with the public, including conflict resolution skills and the ability to exercise good judgment, patience, tact and diplomacy in all public interactions.
• Ability to recognize and operate within scope of authority applying good judgment in deciding when to escalate issues.
• Ability to cold call clients who aren't wanting to hear from you while holding your ground, ability to repeat information multiple times in different ways to make yourself understood

• Competitive salary
• Great work environment