Job Description

Canopy by Hilton Toronto Yorkville - Canada's

first

Canopy by Hilton! What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto!

Canopy by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design, with a sharp connectivity to the neighborhood it calls Home.

Five essential

aspects Canopy embraces for total guest experience, include:

Energizing Comfort, More Included Value, Surprising Extras, The Just Right Room, and Local Know-How.

Culture is key at Canopy, with team members known as

"friendly enthusiasts",

who engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy's expertise in local know-how, crafting unique experiences tailored for every guest.


Attention to detail and an energetic environment ensures Canopy's

"Positively Yours"

service culture is a kept Brand promise, delivering a consistent

"positive stay",

where memories are made, and comfort is guaranteed.

Canopy by Hilton Toronto Yorkville

is a184-room hotel with one restaurant, street level cafe, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

Position Summary

What will I be doing?

As the Accounts Receivable Officer, you will report to the Lead Finance Enthusiast / Hotel Controller.

Job Overview

----------------


Accurately and promptly bills and collects all amounts due to the hotel to maximize hotel revenues/profits. Researches all credit applications for the purpose of extending or denying credit in accordance with company policy and to approve or deny guest requests for credit.

Responsibilities and Duties

Ensure full completion of the credit application. Submit all requests for billing privileges, providing recommendations on acceptance or denial prior to forwarding Controller/General Manager for approval or Regional Controller per authorized limits. Ensure timely and accurate invoicing for approved credit billing in line with company policy. Follow up the status of customer payments through telephone, email, or letter using sequence of collection steps set out in the Standards & Procedures Manual. Maintain an up-to-date record of actions/conversations relating to collection of each account with appropriate follow up to achieve timely future actions. Work closely with the Guest Services Department, alerting the Guest Service Manager to any training needs of front-line staff, and providing assistance as necessary in order to contribute to timely invoicing and payment of accounts. Processes and makes proper adjustments to city ledger accounts as needed. Balances and reconciles all cheques, wire payments. Responds to guest queries concerning billings and prepares account adjustment for approval by supervisor. Prepares and monitors monthly aging of accounts; prepares statements and collection letters for delinquent accounts. Processes all Banquet bills on a weekly basis in a timely manner. Maintains accurate accounts receivable files with proper documentation as per control procedures. Conducts credit meetings to review A/R ageing, all ledgers, upcoming business, and delinquent accounts. Responds quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction. Reviews all ledgers and ensure accuracy.

Qualifications and Skills

-----------------------------

Education level - High School diploma or equivalent. Experience - One year of accounting experience Personal characteristics - Ability to analyze; prioritize; delegate, attention to detail, Good organizational and communication skills. Other - Mathematical skills, including basic math,

May be required to work nights, weekends, and/or holidays in stressful environment.



At Canopy by Hilton Toronto Yorkville, we believe when you take a vacation, it makes a positive impact on performance, wellness, culture, productivity, and retention. In fact, research shows that team members who take vacations tend to perform better at work and that vacations contribute to overall family harmony.

About Hilton:

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


Hospitality - We're passionate about delivering exceptional guest experiences.


Integrity - We do the right thing, all the time.


Leadership - We're leaders in our industry and in our communities.


Teamwork - We're team players in everything we do.


Ownership - We're the owners of our actions and decisions.


Now - We operate with a sense of urgency and discipline



In addition, we look for the demonstration of the following key attributes:


Quality Productivity Dependability Customer Focus Adaptability

About Easton's:

The Easton's Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry - renowned brands such as Marriott/Starwood, Hilton and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for the demanding business and leisure traveler.


In the highly competitive hotel industry, Easton's Group's core advantages are prime locations, premium quality, and superb service. Every Easton's Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it's the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre and cultural hotspots, or the Vaughan properties that are close to the area's main tourist attractions like Canada's Wonderland or Vaughan Mills Shopping Centre.