Job Description

Competition # NB23007, Full Time Permanent, Moncton Closing date: February 19, 2023 Medavie Health Services New Brunswick is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated, service-led primary health care organization. People are the biggest drivers of our success, and we are excited to continue building a healthier New Brunswick together. As the management company for Ambulance New Brunswick and the Extra-Mural Program, we\xe2\x80\x99re looking for a Accounts Receivable Administrator to help support our growing operation which provides exemplary, highly coordinated primary health care in the right place, from the right provider, at the right time.
Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians. As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country\xe2\x80\x99s most pressing physical and mental health care challenges. Located in Moncton, the Accounts Receivable Administrator is responsible for overseeing the day-to-day collections of outstanding accounts. Reporting to the Billing Supervisor, the incumbent is responsible for, reviewing the status of delinquent accounts and the initiation of appropriate collection processes. In this role, you will be responsible for:

• Reviewing status of delinquent accounts and initiating collection action;
• Notifying customers of delinquent accounts according to due dates. Issuing past due statements monthly, issuing late notice letters to customers who are not current, monitor results, and follow-up with customers as necessary;
• Initiating customer telephone contact to seek payment and research customer invoice and payment history;
• Preparing recommendations for account referrals to external collection agencies for severely delinquent accounts;
• Initiating appropriate follow-up action on mail returned as undeliverable;
• Recommending repayment plans that contribute to overall improvement in collections while considering the individual circumstances of our patients;
• Cover front desk receptionist for lunch breaks and vacations as needed

• Any other duties assigned by the Billing Supervisor.

As the ideal candidate for this role, you:

• Possess a minimum of 1-2 years\xe2\x80\x99 experience in customer collections with focus on individual customer accounts and/or equivalent customer service experience;

• Have experience researching and resolving customer-billing issues;

• Have proven and effective customer service telephone skills with superior conflict resolution ability;

• Are a self-motivated individual with strong organizational and time management skills;

• Demonstrate the ability to identify issues and implement resolutions;

• Have experience in a computerized accounting environment and have spreadsheet knowledge;

• Must be comfortable making a very high volume of out bound collections calls in a customer service focused manner.

Bilingualism is required for this position. If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please send your resume with cover letter to hr-rh@medavienb.ca. Please include the competition number in the file name along with your first and last name. Competition closes February 19, 2023. We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted. Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees. Any candidate not currently employed with Medavie Health Services New Brunswick will need to provide proof of full vaccination against COVID-19, or a valid medical certificate exempting them from the vaccine. Unvaccinated employees will be required to follow all workplace mitigation measures determined by the Employer, based on Public Heath guidance.