Job Description

Reporting to the Project Manager, the Accounts Information Representative is the central liaison between sales and the Company's internal supply chain. This support role is primarily responsible for receiving and processing incoming orders for materials, supporting various Riverside Representatives with quotations and sales order conversions, as well as provide inside sales support to the retail order desk as required. The Accounts Information Representative is accountable for the successful completion of a customer order cycle working closely with various Riverside Representatives and conferring with other departments to ensure timelines and customer order specifications are met.


Essential Functions:

Responsible for the successful completion of customer order cycles. Process customer orders and facilitate customer order cycle. Receive, review, and verify for correctness all customer specifications including floor plans, elevations, and notes from Riverside representatives prior to initiating account order facilitation and in accordance with Company standard operating procedures. Assess and interpret order specifications and scope of work prior to preparing estimates and quotes, conferring with Riverside representatives and other departments as necessary. Take-off and estimate the quantity of trim, doors, door hardware, shelving and other materials required for projects/orders, ensuring all project scope considerations have been addressed. Recommend product materials that will meet the clients needs. Participate in project meetings as necessary. Review and verify customer requirements on the Purchase Order against on-site measurements for accuracy, reporting all discrepancies (extras or omissions) to appropriate parties in keeping with Company standard operating procedures, and collecting appropriate Purchase Orders from customers. Confer with other departments to identify and resolve issues when they arise with a project/order. Liaise with Riverside representatives to ensure required payment terms for each project are satisfied in keeping with Company policies prior to requesting procurement or production of products. Communicate all order specifications to the internal supply chain team (warehouse, purchasing, manufacturing, scheduling) within adequate time frames for completion. Communicate order updates to customers on behalf of Riverside representatives when requested. Schedule order deliveries in Trello. Provide finance department "invoice-ready" orders in keeping with Company's standard operating procedures. Act as back-up to the retail order desk to provide inside sales support to walk-in and call-in customers. Demonstrates courtesy and professionalism with all team members, clients, and homeowners. Compliance with Riverside policies, Health and Safety Program, and Occupational Health & Safety Act. Performs ad-hoc projects as directed by Sales Operations Manager. Other duties as assigned.

Work Environment: Office.


Tools: Computer, Scanner, Photocopiers, Calculator, Phone, Seradex, Trello, Microsoft Suite.

JOB SPECIFICATIONS:

Education:

High School Diploma is required. Post-secondary education in architectural technology, construction engineering technology, carpentry, or equivalent work experience is preferred.

Experience:

2+ years interior building materials and residential construction industry experience is preferred or 2+ years experience in administration or sales. Experience with Seradex is an asset.

Physical abilities:

Abilities

Definition

Grasping



The ability to grasp objects with your hands.



Typing



The ability to type for long periods of time.



Sitting



The ability to sit for long periods of time.



Near Vision



The ability to see details at close range (within a few feet of the observer).



Finger Dexterity



The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.



Wrist-Finger Speed



The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.




knowledge, Skills, Abilities, and Other Attributes:

Knowledge of principles and processes for providing exceptional customer service, meeting quality standards for service and evaluating customer satisfaction. Knowledge of principles and methods for showing, promoting, and selling products or services. Knowledge of arithmetic and other mathematical applications. Knowledge of general cost estimating principles. Knowledge and building and construction material, methods, and tools is an asset. Knowledge of construction practices/schedules/deadlines is an asset. Proficiency with MS office. Ability to manage time efficiently. Strong communication skills - written and oral. Ability to read blueprint drawings, specifications, and reports. Service orientation - actively looking for ways to help people. Complex problem solving and problem sensitivity. Deductive reasoning - the ability to apply general rules to specific problems to produce answers that make sense. High degree of stress tolerance - the ability to deal calmly and effectively with high-stress situations. Ability to multi-task and prioritize. Dependability - reliable, responsible, and fulfills obligations. Ability to read and write. High attention to detail. High level of personal integrity. Possesses initiative and persistence. Ability to work in a fast-paced work environment. Ability to work independently and cooperate with others. Ability to think critically. High degree of achievement and effort. * Adaptability/flexibility.