Job Description

Job TitleAccommodated Exam SchedulerRequisition #997782.7Job TypePermanent (for any group)Union or Employee GroupMRSAClassificationSAD06 Administrative Services VIPosition End Date (if applicable)Location:MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)PostingAbout MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 36 majors.Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut\'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the M\xc3\xa9tis Nation.Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.About the Department of Access and Inclusion ServicesCreating an accessible, equitable, and inclusive learning environment, Mount Royal University is committed to access, equity, and inclusion. Students who identify as belonging to one of the protected categories as defined by the (AHR Act) are entitled to receive reasonable academic accommodations up to the point of undue hardship.Our department assists the University in creating an accessible learning environment that encourages full participation in academic courses for students who are eligible for academic accommodations under the provincial human rights legislation. Reasonable accommodations are tailored to the individual, flexible, and determined by considering the barriers within the unique environment of a post-secondary institution. We encourage student development and educate Mount Royal University about becoming a more accessible, equitable, and inclusive learning environment.About the RoleThe Accommodated Exam Scheduler is accountable for accurately scheduling a high volume of accommodated exams and maintaining integrity of exams while communicating effectively with the Exam Facilitator, students, faculty, and/or other Access and Inclusion Services staff. The incumbent must be well versed in the diversity of exam accommodations for students experiencing disability related barriers and how to adjust the current database to accommodate exam booking requests. As a first point of contact with students and faculty, the Accommodated Exam Scheduler requires high level customer service and communication skills, to evaluate customer needs and facilitate accommodated exam writing while ensuring exam integrity. The incumbent will assist with invigilation of midterm exams (including tests and quizzes) and will assist with the invigilation of accommodated final exams. The incumbent is responsible for covering the Administrative Assistant\'s role for portions of the day as needed. The incumbent must maintain a welcoming, friendly attitude while using high level thinking, problem solving and independent decision making skills to determine an individual\'s needs. The incumbent must deal competently and confidentially with diverse stakeholders.Responsibilities

• Accurate coordination, prioritization, and scheduling of accommodated exam/assessment requests using a customized student tracking database.
• Receive a high volume of exam booking requests throughout the semester including an increased number of requests during midterm and final exam periods
• Sort and prioritize exam booking requests to ensure timely processing of requests
• Review exam booking request information and identify any errors with the request
• Communicate with faculty, students, and/or the Accommodated Exam Centre Coordinator regarding errors in requests, and queries, and facilitate the correction of errors to ensure the integrity of accommodated exam bookings
• Accurately assign appropriate accommodated exam stations based on information indicated in each booking request from both the database
• Document up-to-date information in the database
• Provide timely communication to faculty, students, and other Access and Inclusion Services staff regarding the scheduling of accommodated exams/assessments
• Communicate the accommodated exam process and other relevant information with accuracy to all stakeholders
• Ensure appropriate exam/assessment scheduling tools are available and up to date
• Cross-training and cross-support with other Accommodated Exam Centre roles as needed
• Maintain up-to-date knowledge of Access and Inclusion Services, processes, and procedures in the Accommodated Exam Centre, MRU policies, and services to respond to a variety of questions or concerns posed by stakeholders

Qualifications

• Two-year Diploma from a University
• One to two years Post-Secondary related experience with a focus on customer service experience required
• And/or equivalent education and experience
• Demonstrated experience working in a fast-paced environment
• Experience providing services to students experiencing disability-related barriers at a Post-Secondary level
• Flexible work hours Monday - Friday (day or evening 8 hr shift)
• Ability to effectively multitask and meet deadlines while maintaining confidentiality both in a team environment and independently
• Highly organized with an eye for accuracy and detail
• Advanced oral and written communication, problem-solving and decision-making skills
• Highly proficient with MS Office Suite, Google Suite, and the ability to learn new software and database programs
• Exceptional intercultural competencies and customer service practices

What We OfferTalented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.Our campus offers the convenience of a medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.Salary: $49,774 - $63,004 per annumClosing Date: June 6, 2024A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and others currently eligible to work in Canada will be given priority. Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus. Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at .If you require an accommodation in order to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on the accommodation request.We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.

Mount Royal University