Job Description

360kids has been a leader in the delivery of innovative support services for over 30 years as we work to improve the lives of homeless and at-risk youth and families in York Region. We are a vitally important community agency serving all of York Region. At 360kids, we provide a unique continuum of care approach with a range of programs and services that are essential to the health and well-being of youth and that are proven strategies for helping to keep youth off the streets by providing safe housing options.

The Youth Worker will provide direct, in-person case coordination and management to youth enrolled in the BYHP and Youth Leaving Care Transitional Housing Programs. Working collaboratively with youth and community partners, the Youth Worker will support participants in developing and implementing personal action plans that align with program outcomes, with a strong focus on mentorship, life skills, financial capacity, connection to community, advocacy, health and wellbeing and housing stability.

The youth worker will take a proactive role in developing and facilitating structured, targeted programs designed to meet the specific needs of youth of these historically underserved and marginalized groups. Additionally, the youth worker will actively cultivate and maintain strategic partnerships with community organizations, schools, and service providers to collaboratively address gaps and barriers that these youth have traditionally experienced, thereby fostering inclusive opportunities for growth, learning, and empowerment.



360kids Home Base Drop-in Centre, located in the Richmond Hill Community Hub, supports youth who are homeless or at risk of homelessness, by providing them with food, clothing, counselling, recreation, employment support, education, life skills, and connecting them with services to meet their needs. The Youth Worker at Home Base will provide client centered, hands on support for all youth attending the 360kids Drop-In program; deliver ongoing life skills support and mentoring; including registration and daily documentation while promoting an empowering, positive and safe environment.

Key Responsibilities

Provide youth with: resources, recreation, counselling, referrals and advocacy services within their community. Teach life skills individually and in groups. Liaise with participants, parents, community partners, schools, donors, coworkers and volunteers. Maintain positive relationships and interact with various segments of the community including York Regional Police, CAS, neighbors and property management personnel Develop positive relations with the communities being served by the program and with the general public. Provide youth with a safe place off the street, and provide basic needs (food, clothing and hygiene). Respond to immediate needs, provide supports, and resolve conflicts. Follow up with youth regarding their case plan, goals, activities, and make referrals (internal and external referrals) or facilitate warm transfers as required. Be a positive mentor and adult role model. Work with youth to assess their housing needs and help them look for housing. (Youth with higher needs will be referred to the Housing Support Worker.) Provide access to meals, snacks, food pantry; shower, toiletries; laundry; clothes; computers; telephones and other amenities offered at the Drop-in Centre. Liaise with community partners to deliver services, information sessions, and life skills groups to meet the needs of youth. Other duties as required.

Education & Skills

Post-Secondary degree/diploma Child/youth related field (eg. Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or the equivalent combination of education and experience working with youth. Minimum of three years' experience working with "at-risk" or street involved youth. Minimum one year supervisory or management experience Leadership skills, including motivation, delegation, coaching/mentoring and empowerment and the ability to motivate staff. Demonstrated extensive knowledge of working with youth, including understanding of the regulatory environment (eg. CFSA). Demonstrated client focused counselling skills and role modelling. Must possess excellent communication skills and have the ability to be adaptable with a flexible approach taking into consideration the unique qualities of each client. Exceptional interpersonal skills that promote positive team building, negotiation and conflict resolution. Will possess a broad knowledge of community resources and the ability to strongly advocate for clients and professional referrals. Relationship building and management skills, to support relationships with peers, staff, partners and ministry officials and other stakeholders. Current First Aid/CPR certification, current Broad Record Check (criminal background check), car and valid driver's license with a clean driver's abstract. Post-Secondary degree/diploma in a Child/youth related field, with a focus on Mental Health and Addictions (e.g. Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or the equivalent combination of education and experience working with youth. Minimum of three years' experience working with "at-risk" or street involved youth. Experience using a case management system or HIFIS and VI-SPDAT an asset. Therapeutic Crisis Intervention training, suicide prevention training an asset. Current First Aid/CPR certification. Current Broad Record Check (criminal background check). Thorough understanding of issues pertaining to youth and knowledge of relevant legislation. Thorough understanding of adolescent development and the impact of mental health and substance use difficulties Client focused counselling skills with the ability to be adaptable with a flexible approach taking into consideration the unique qualities of each client. Must possess excellent communication skills, exceptional interpersonal skills that promote positive team building, negotiation, and conflict resolution. Ability to work independently with groups of youth and as part of a team. Broad knowledge of community resources and the ability to strongly advocate for clients and professional referrals. Shifts timings Saturday and Sunday 10am-6pm with flexibility

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360kids is an equal opportunity employer committed to creating an inclusive, diverse, equitable and accessible organization. We are dedicated to having a workforce that reflects the diversity of York Region with a variety of perspectives and lived experiences. We welcome and encourage applicants from equity-deserving groups, including Indigenous, Black and racialized people, 2SLGBTQ+ communities, people with disabilities and individuals with lived experience of homelessness.



We recognize that lived experiences shape the way individuals navigate the workplace, and we are committed to fostering an inclusive and equitable environment. If you are a member of an equity-deserving group and feel comfortable sharing this with us, we welcome you do so. This information is completely voluntary and will be used solely to help us improve our hiring practices and workplace inclusivity.



Accommodation will be provided throughout the hiring process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). Applicants that require accommodation during the recruitment process are encouraged to notify the People and Culture Department when contacted for an interview. We will work with you to meet your access needs in an equitable and inclusive way.



Upon joining 360kids, you'll be welcomed into a fun and collaborative environment where we truly value our employees and want to see them succeed. We thank everyone for their interest and appreciate the time put into applying, but only those selected for an interview will be contacted.