Job Description

Positive interactions


Build positive relationships with youth in the facility Greet and talk to all guests and members of Westside Be accessible and approachable Provide facility information and be able to answer questions or know who to send the customer to get the right answer Serve as a positive role model for youth and staff in the facility


Supervision


Youth Ambassadors will frequently walk through the gyms and main facility areas to connect with youth, and ensure proper facility usage Supervise youth patrons to ensure proper code of conduct is being followed Ensure users are using the facility in a responsible manner and are aware of the various rules in the facility Assist and deal with first aid and emergency situations Ensure Westside provides a safe and friendly environmental for all who visit Provide youth conflict resolution within the facility Monitor youth behavior as a preventative service in dealing with conflict Speak with youth about behavior concerns before they become incidents


Communication


Educate youth on the potential opportunities in the facility, including programs, activities and volunteer opportunities Address the needs of the youth in a positive and respectful manner


Risk Management


Document and communicate all behavior issues or incidents with youth Complete Incident Report Forms as required Maintain activity areas to ensure cleanliness and safety Assist in ensuring consent forms have been signed for appropriate programs Follow all general facility rules related to general behavior, demeanor, use and care of facility areas, assist in the recognition of any criminal activity Maintain equipment in good working order Perform first aid as required Complete first aid kit inventory monthly


Youth Orientations


Facilitate and deliver Youth Orientations Give youth the skills they need to access the building independently Show the youth the various facility areas and associated rules Communicate information to parents


Lending out equipment


Assist in lending out drop-in sports equipment, obtaining customer id, and then getting the equipment back and returning the proper ID if required Organize and supervise badminton rotation during the busier badminton periods if required


Gym set-up for drop-in and rental activities


Assist in setting up gyms for the scheduled drop-in or rental activity for their scheduled shift Ensure a safe space by making sure there are no floor-plates left on floor, uncovered post holes or other obstacles present that may cause injury to users Act as the contact for the rental group if they require assistance during the rental


When2Work


Employees must stay up to date with their assigned shifts on When2Work to see shift changes Find coverage through When2Work if unable to work an assigned shift Read/respond to message sent by managers and other employees through When2Work
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Licenses & Certifications