Job Description

Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing , you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better.

WORKFORCE CONTROL ASSOCIATE

What is the opportunity?

We are currently seeking dedicated and highly motivated individuals to join our team of professionals as a Workforce Management Associate / Scheduling Associate. Reporting to the Workforce Management Manager, the Workforce Management Associate / Scheduling Associate is responsible for coordinating work schedules for Field Technicians and related analysis to optimize staffing levels to meet shifting workload demands.

What will you do?

• Coordinate and implement scheduling changes
• Understand the needs of the business and varying workload levels, and schedule accordingly
• Coordinate Technician profiles and dispatch areas
• Liaise with Technicians and Operations Managers regarding work schedules
• Collect data from various sources, completing analysis and publishing reports for Management

What do you need to succeed?

Must Have

• Strong attention to detail and accuracy
• Willingness to undertake new challenges, think creatively, problem-solve and recommend improvements in a dynamic environment
• Proficient with Microsoft Excel and Microsoft Word
• Minimum Grade 12 completion, or equivalency
• Excellent written and oral communication skills
• Ability to adapt to changing priorities in a fast paced environment
• Able to work with minimal supervision
• Flexibility to work rotating shifts, including weekends and evenings with ability to work on-call and report to work with minimal notice

Nice to Have

• Minimum one (1) year of work experience in a customer service environment

Adequate knowledge of French is required for positions in Quebec.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell Technical Solutions, we do not just accept differences - we celebrate it. We are committed to fostering an inclusive, equitable, and accessible workplace where team members feel valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, contact your recruiter or send us an email at recruitment@belltechsolutions.ca to make arrangements. If you have questions regarding accessible employment at Bell, please email our Employment Equity team at Equite-Equity@bellsolutionstech.ca.

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. The requirement for employees to be fully vaccinated applies whether they are working mobile, working remotely or working on-site. Subject to any duty to accommodate in accordance with the Ontario Human Rights Code. Limited exceptions for grounds protected by applicable human rights legislation (including medical reasons) may be possible, exemption requests are evaluated on a case-by-case basis in accordance with applicable law.

Created: Canada, ON, Mississauga

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