Job Description

Position Details

Location: Downtown Vancouver Hours: 40 hours per week Salary: $50,000/year Start Date: Expected August 5, 2025 (flexible)

About SWAP Working Holidays

SWAP Working Holidays (part of the JENZA Travel Brand) offers youth (18-35) a unique opportunity to explore the world through work and travel. Every year, we welcome thousands of international young travellers to Canada, helping them settle in and make the most of their Canadian experience, and we also support Canadians travelling abroad.

This is no ordinary desk job--you'll run pub nights, coordinate hockey games, and guide international working holiday travellers through life in Canada while having a blast!

Your Role

As the Vancouver Work in Canada Assistant Program Coordinator, you'll be the first friendly face for young international travellers on Working Holiday visas, helping them settle into Canadian life. From practical support to cultural tips, you'll ensure their transition is as smooth as possible.

Key Responsibilities

Participant Support and Office Coordination (70%)

Answer questions and assist with everything from accommodation to travel and healthcare. Provide personalized job search advice and review resumes and cover letters. Maintain participant records, organize supplies, and manage mail. Ensure office resources and local travel information are current. Foster relationships with local employers and across western Canada.

Event Coordination (20%)

Host weekly group orientations and monthly social events. Help participants experience Canadian culture with exciting outings.

Seasonal Program Coordination (10%)

Support the global brand of SWAP + JENZA Travel with seasonal coordination of programs for international youth and Canadians travelling abroad (Summer Work and Travel J1, Work in Canada Recognized Organization nomination program, etc.)

What We're Looking For

Education & Experience:

Post-secondary education or equivalent work experience 1-2 years of work experience, ideally 6 months+ in an office setting and 6 months+ of hospitality (serving, bartending, barista, etc.)

Skills & Traits:

Superb communication skills and an outgoing, people-first attitude Thrives in a small team environment and works well one-on-one with staff and participants Takes initiative and has strong problem solving and collaboration skills Highly organized, detail-oriented, and adaptable Empathetic, culturally sensitive, and passionate about travel

Knowledge:

Familiarity with Vancouver, the Lower Mainland, Western Canada and must-visit spots across the country Experience using Microsoft Suite (Teams, Word, Excel) Project management or program management a plus Familiarity with social media (Instagram) and design tools (Canva) A second language is an asset but not mandatory. French or German preferred

Why You'll Love This Role

Help others explore Canada while sharing your love for its culture and quirks. Collaborate with a dynamic team in a fun, LGBTQ+ friendly, and accessible office. Friendly colleagues, casual dress code, and meaningful work in a community-minded environment.

How to Apply

Ready to help working holiday makers feel at home in Canada? Submit your resume and a detailed, creative cover letter that highlights:

Why you'd be a great fit for this role. Your favorite place in Canada to visit. Your most memorable travel experience (or describe somewhere you've always wanted to travel, and why)
Please submit your application via email to Meaghan Fennell, Work in Canada Team Lead, at mfennell@swap.ca with "Assistant Program Coordinator Application" as the subject line. If possible, please attach your resume and cover letter in one PDF file.

Note: Applicants must reside in Canada (job is in office in downtown Vancouver), have a valid SIN, and be legally entitled to work.

Application Deadline: July 17, 2025
Expected Start Date: August 5, 2025

We will review applications as they come in, so please don't hesitate to apply.

This is your chance to make a real impact while showcasing the best of Canada. We can't wait to hear from you!

We are committed to providing an inclusive and accessible work environment. Accommodation is available upon request during the recruitment and selection process for individuals with disabilities. If you require accommodation to participate in the application, interview, or other processes, please inform us at mfennell@swap.ca.

Job Types: Full-time, Permanent

Pay: $50,000.00 per year

Benefits:

Dental care Extended health care
Schedule:

Monday to Friday
Ability to commute/relocate:

Vancouver, BC V6B 1P2: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 2025-07-17
Expected start date: 2025-08-05