Job Description

Location: Pleasant View Towers-LTC

Word Processing Equipment Operator I (Revised)
Human Resources Employee Services - Employee and Family Assistance Program
Temporary, Part Time (until April 30, 2024 with possibility of extension)
23872TMP
Hours 45 bi-weekly (4 or 8 hour shifts; days)
Salary CG-22 ($21.20 - $23.25)
Competition Number 2023006638
Posted Date 8 November 2023
Closing Date 15 November 2023

About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.

NL Health Services is responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador and employs over 21,000 people. NLHealthServices.ca

Job Summary
This position performs highly responsible clerical work of a confidential/highly sensitive nature in support of the Employee and Family Assistance Program (EFAP).

The Word Processing Equipment Operator (WPEO) manages appointments for EFAP coordinators, responds to employee calls and emails, and fields and responds to routine telephone inquiries. The WPEO orders supplies, answers inquiries about departmental services and functions, distributes EFAP materials upon request and updates the EFAP website as needed. The WPEO maintains, as required, the EFAP Database which includes, but is not limited to, invoice vendor data entry, arranging payment via Accounts Payable and updating and inputting data on new and existing service providers. The WPEO keeps track of tender contracts and expiry dates. The WPEO oversees the invoicing and data monitoring for the EFAP and Smoking Cessation Program. This position oversees monthly statistical information and creates quarterly reports in addition to compiling program evaluations to create a yearly EFAP evaluation report. Other related duties, as required/appropriate.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Occasionally required to lift or move objects up to 10 lbs., boxes, files, equipment.
Regularly required to sit performing work on a computer.
Occasionally required to bend, stretch, reach, stand and walk within the office or clinic environment.
Regularly required to perform fine finger/precision work while sitting and using a computer mouse to send and respond to emails or work on documents.
Visual concentration is required while transcribing, entering or formatting text/data.
Auditory concentration is regularly required when performing reception duties or answering the telephone. May experience frequent interruptions from public/clients.
Exact results and precision is constantly required when entering data/text, maintaining files and completing statistical reports.
Occasionally experience time pressures/deadlines.

Job Qualifications
Successful completion of a one-year Office Administration program from an approved/recognized college is required.
A satisfactory record of work performance and attendance is required.

*Proof of a current office administration program is required. To be considered current, they must have been completed within the last five years, unless it has been used in recent positions. This must be demonstrated on the application form.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.

If this is an internal posting only, only applicants of the Eastern Health NAPE HS Regional Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health NAPE HS Regional Bargaining Unit.

NAPE employees should note that as per Article 15, NAPE Pilot Project, employees who are "offered a position shall immediately advise the employer of their decision to accept the appointment". Employees requiring further details of the position must obtain this in advance of the job offer.

NL Health Services requires internal employees applying on unionized clerical/administrative positions to have their educational documents on file and any required testing completed before the closing date of the competition (exception is the medical transcription test, which can be completed per competition). If you do not have your educational documents on your employee file, you should attach them when applying online or e-mail them to employment@easternhealth.ca. If testing is required contact Recruitment in your local area.

Apply online at https://employment.easternhealth.ca

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately

To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.

Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: employment@easternhealth.ca. Applications/resumes are not accepted at this email address.

If you are no longer interested in the position, you can withdraw your application by emailing employment@easternhealth.ca as soon as possible.

NL Health Services is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.

Eastern Health