Job Description

Company Description

At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight\'s.

Guided by our values - We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence - we are building on our 28-year foundation of taking care of each other and our customers\' sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada\'s leading sleep partner.

We\'re looking for a WMS Systems Analyst to join our growing company and play a key role in our customer experience by ensuring each purchase ends in a smile!

Oracle WMS Systems Analyst is responsible for managing and supporting Oracle WMS applications and systems within Sleep Country Canada. They play a crucial role in ensuring the smooth functioning of Oracle Retail systems and collaborating with various stakeholders to meet business requirements.



In this role you will:

• Lead the implementation and configuration of WMS for retail and e-commerce operations
• Collaborate with cross-functional teams to gather business requirements and translate them into WMS functional specifications
• Configure WMS modules, including inventory management, order fulfillment, warehouse processes, and integration with other systems
• Conduct system testing, including unit testing, integration testing, and user acceptance testing, to ensure the quality and accuracy of WMS solutions.
• Provide end-user training and support, addressing inquiries and resolving issues related to WMS
• Act as the primary point of contact for WMS-related issues, troubleshooting system errors, and resolving technical problem
• Monitor system performance and proactively identify opportunities for system improvements and optimizations
• Collaborate with technical teams and vendors to apply patches and upgrades to WMS, ensuring minimal disruption to business operations.
• Conduct periodic system audits and data integrity checks to ensure the accuracy and consistency of warehouse data
• Create and maintain system documentation, including system configurations, business processes, and user guides specific to WMS
• Analyze existing warehouse processes in the retail and e-commerce sectors and identify areas for improvement and optimization within WMS
• Propose and implement enhancements to streamline warehouse operations, improve inventory accuracy, optimize order fulfillment, and meet the specific needs of retail and e-commerce operations
• Collaborate with cross-functional teams to integrate WMS with other systems, such as ERP, transportation management, or supply chain planning systems
• Conduct regular system performance analysis and generate reports to identify bottlenecks, inefficiencies, and opportunities for process improvement
• Conduct training sessions for end-users on WMS functionalities, processes, and best practices, with a focus on retail and e-commerce requirements
• Provide ongoing support and assistance to users, addressing inquiries, resolving issues, and ensuring smooth WMS operations in the retail and e-commerce context
• Develop training materials, user guides, and FAQs tailored to retail and e-commerce processes and requirements

Qualifications

The Qualifications and Experience we like to see:

• Bachelor\'s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience working with/on WMS/LogFire, preferably in a retail and e-commerce environment.
• Hands on experience setting up and creating templates for distribution centers in LOGFIRE
• Strong knowledge and hands-on experience in implementing and supporting WMS, including modules such as inventory management, order fulfillment, and warehouse processes.
• Understanding of warehouse operations, inventory control, and logistics processes specific to the retail and e-commerce sectors.
• Proficiency in Oracle PL/SQL and SQL for data analysis, querying, and troubleshooting within WMS.
• Experience with system integration, including knowledge of APIs, web services, and data exchange between WMS and other systems.
• Strong analytical and problem-solving skills with the ability to quickly grasp complex business requirements within the retail and e-commerce context.
• Excellent communication and interpersonal skills to collaborate effectively with business users, technical teams, and vendors.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced retail and e-commerce environment.
• Strong documentation skills for creating and maintaining system documentation, configuration guides, and user manuals specific to WMS and retail/e-commerce operations.

Additional Information

Why members of our Corporate team love working at Sleep Country Canada/Dormez-vous?:

• This is not a job but a CAREER with opportunities for growth and advancement
• Diverse and inclusive work environment
• We will invest in you and provide extensive training, mentoring and continuous development
• Access to our in-house learning platform with over 16,000 digital courses taught by industry experts in a variety of languages
• Full medical, dental benefits and a Deferred Profit Sharing Program
• Annual Wellness Credit for any products/services that improve your health and well-being, ie., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
• Associate Discount Program where you will be able to enjoy some of the world\'s best sleep products
• Maternity/Parental leave top up benefits
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Recognized as one of Canada\'s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

At SCC/DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.

About Sleep Country Canada/Dormez-vous?

Sleep Country is Canada\'s leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. Sleep Country Canada operates under the retailer banners; Sleep Country, Dormez-vous, Endy, Hush, Silk & Snow and most recently acquired, Casper Canada. The Company has omnichannel and ecommerce operations including 289 corporate-owned stores and 20 distribution centers warehouses across Canada. Recognized as one of Canada\'s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people. For more information about Sleep Country, please visit .

Sleep Country