Job Description

Welcome to Amaranth where we're not just about providing stellar customer service - we're on a mission to craft an exceptional experience.

Imagine a community where local farmers and producers unite to bring wholesome, healthy food to our tables. As we expand in Alberta, Amaranth is thrilled to extend a warm welcome to new team members who share our fervor.

Joining the Amaranth community means embodying courtesy, friendliness, and efficiency. We don't just follow best practices; we set the standard. Every role contributes to maintaining a positive company image, ensuring that our customers and team members always leave with smiles. But it doesn't end there - our Team Members are versatile, ready to tackle any challenge inherent in the diverse range of responsibilities.

What sets a successful team member apart?

Picture someone who lives and breathes a holistic lifestyle, fuelled by a genuine passion. Someone who goes above and beyond to elevate the customer experience. A team player committed to growth, flexibility, and openness. Imagine a problem solver with a keen business sense, contributing to Amaranth's core values and goals.

At Amaranth, we're not just building a team; we're fostering a community of like-minded individuals dedicated to making a difference. If you're ready to be part of something extraordinary, where passion meets purpose, Amaranth is the place for you. Let's grow together and create a legacy of exceptional service, one smiling customer at a time.

JOB DESCRIPTION

Job Title:

Wellness Manager

Department:

Supplements & Body Care

Reports to:

Store Manager, Category Manager - Wellness

Direct Reports:

Wellness Advisors

Position Overview:

The Wellness Manager plays a key leadership role at Amaranth by overseeing the Wellness Department and ensuring it delivers an outstanding customer and team experience. This position contributes directly to Amaranth's vision of creating a better way for us to eat, live, and thrive by leading the team, ensuring excellent product knowledge, maintaining accurate inventory, and supporting in-store sales growth.

Values:

Amaranth is a values-driven organization, starting with how we hire through to how we measure success. Our core values are:

We are Welcoming We Serve Others We Seek First to Understand We are Solution-Oriented and Growth Focused We are Accountable We Value Sustainability

Priority Accountabilities:

These are the outcomes the team member is accountable for, as outlined in the accountability chart. These outcomes include:

Lead, Manage, and Hold Accountable (LMA):

Provide clear guidance, leadership, and feedback to grocery team members, ensuring accountability and high performance.

Quality Control:

Maintain consistent quality standards throughout the Grocery Department, including proper product rotation, accurate pricing, and shelf-tag management.

Minimize Out of Stocks:

Collaborate closely with Category Managers to effectively manage inventory levels, proactively preventing out-of-stock situations, particularly for perishable and high-demand items.

Product Knowledge:

Develop and maintain strong knowledge of wellness products (supplements, personal care, natural health). Support and mentor the team in building their product knowledge to better serve customers.

Product Knowledge:

Develop and maintain strong knowledge of wellness products (supplements, personal care, natural health). Support and mentor the team in building their product knowledge to better serve customers.

In-store Sales:

Support in-store sales growth through excellent customer service, well-merchandised displays, and team engagement with promotions and special orders.

Secondary Accountabilities:

These accountabilities support the effective completion of the Priority Accountabilities:

Foster strong communication between Wellness team members, Store Managers, and Category Managers. Ensure Wellness reports, credits, transfers, and special orders are managed accurately and on schedule. Participate in planning and executing store promotions, end caps, and merchandising changes. Ensure daily operational checklists are followed and completed. Support continuous improvement in department efficiency, customer experience, and team morale.

Tactical Responsibilities:

These are the processes that the team member is responsible for executing:

Oversee receiving, verification, and timely shelving of Wellness shipments. Ensure proper rotation of products, tagging accuracy, and prompt resolution of damaged or mis-shipped goods. Manage and follow up on customer special orders, including communication of delays and status updates. Ensure regular completion of reports including OOS (Out of Stock), Unreceived, Negative Inventory, and Discard Reports. Oversee inventory accuracy, including backstock management and database updates. Maintain clean, organized, and safe workspaces including wellness coolers, shelves, backstock rooms, and service areas. Contribute to and lead L10 meetings, to-do lists, and issue tracking as part of Amaranth's Traction/EOS process.

Qualifications and Attributes:

Excellent communication, leadership, and interpersonal skills. Previous supervisory experience in retail, ideally in wellness or natural products. Education or significant experience in nutrition, herbology, homeopathy, or related natural health fields. Intermediate computer and database skills; familiarity with inventory systems is an asset. Strong organizational skills and ability to prioritize in a dynamic environment. Food Handling Safety certification is an asset.

Time Requirements:

Full-time hourly position. Flexible working availability, including days, evenings, weekends, and shift coverage as needed. Entitled to a 30-minute unpaid meal break for shifts longer than 5 consecutive hours.

Basic Physical Requirements:

Stand for extended periods of time. Walk, bend, twist, reach above and below shoulders. Use mops, brooms, cleaning supplies, carts, pallet jack, computers, and printers. Use ladders up to 12 feet in height. This role may include lifting items up to 50 lbs. Teamwork and tools, such as carts, are available to support these tasks. Exposure to extreme temperatures (coolers, freezers, outdoors).

Incentives:

Health Spending Account after waiting period served. Workplace Savings Plan after waiting period served. Staff Discount of 30% off all regular priced Amaranth merchandise. Health First Product Discount - 40% off regular prices of all Health First products. Staff Purchase Credit of $3.00 for each shift worked (cannot be carried over or accumulated).
Job Type: Full-time

Pay: $23.00-$25.25 per hour

Expected hours: 30 - 40 per week

Benefits:

Dental care On-site parking Paid time off Store discount
Flexible language requirement:

French not required
Shift:

Afternoon shift Evening shift Morning shift
Work days:

Every Weekend Monday to Friday
Experience:

vitamin & supplement advising. or equivalent education: 1 year (required)
Work Location: In person