Job Description

Wellness Lead - SANA

As a key member of the Front Desk team, the

Wellness Lead

serves as both a guest experience ambassador and an operational anchor. This role blends hospitality, mindfulness, and leadership -- ensuring guests feel seen, supported, and connected to SANA's mission. The Wellness Lead oversees the flow of the space, mentors Hosts and Maintenance staff, problem-solves daily challenges, and acts as the Manager on Duty to ensure seamless, elevated operations.



Location: Onsite at 211 Geary Ave. Website to come. Instagram @sanasana.ca

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Key Responsibilities

Guest Experience & Service Excellence

Warmly welcome and guide guests through the SANA experience, ensuring they feel grounded, informed, and cared for from arrival to departure. Provide exceptional service and uphold SANA's calm, professional, and mindful environment at all times.

Front Desk & Operational Oversight

Manage check-ins, bookings, POS transactions, and membership inquiries with accuracy and warmth. Coordinate communication between departments (facilitators, maintenance, and management) to maintain operational flow. Serve as

Manager on Duty

, responding to guest needs, incidents, or facility issues with professionalism and poise.

Leadership & Mentorship

Mentor and support

Hosts and Maintenance

team members, ensuring consistent service standards and collaborative communication. Lead by example in mindfulness, accountability, and guest engagement. Support training and team development initiatives as guided by management.

Problem Solving & Decision Making

Anticipate and resolve operational or guest-related issues with composure and clear judgment. Communicate effectively with management regarding incidents, feedback, or opportunities for improvement.

Environment & Energy Management

Maintain the serenity, cleanliness, and organization of the space. Ensure all areas reflect SANA's mindful and restorative energy throughout each shift.

Future Development: Wellness Programming

Over time, support SANA's evolving

Wellness Programming

, including guest education, guided experiences, and community engagement.

Community & Culture

Embody SANA's values and help foster an inclusive, connected, and restorative community experience. Support special events and wellness initiatives as needed.
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Qualifications

2+ years in customer service or hospitality (wellness/spa experience strongly preferred) Leadership or supervisory experience required Strong communication, organization, and multitasking skills Calm, empathetic, and guest-focused presence under pressure Demonstrated ability to problem-solve and lead by example Availability for mornings, evenings, weekends, and some holidays Physically able to stand for long periods and lift up to 50 lbs Familiarity with wellness practices (sauna, cold plunge, breathwork) preferred
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Benefits

Wellness and retail discounts for self and family/friends Access to SANA experiences and ongoing personal development * Team events, leadership training, and pathways for growth