Job Description

Job Location:

Scarborough

Job terms:

Fixed -Term Contract, Full-time (35 hrs/week)

Position Title: Well Being Counsellor

Responsibilities:

? Provide short-term counselling for immigrants and refugees through identifying the problem presented, goals and available options

? Provide mental health assessment and evidence-informed crisis intervention to newcomers and their families who are in emotional distress

? Provide crisis intervention for emergency situations and make appropriate recommendations, information and referrals for ongoing treatment

? Provide case management by coordinating with the appropriate additional supports and services needed to ensure optimum care within the boundaries of confidentiality and disclosure

? Support newcomers in developing and implementing effective crisis management strategies

? Provides one-on-one case management and counselling to clients requesting information concerning: advocacy, translation & interpretation and civic participation and community engagement, orientation, referral (internally and to appropriate programs/services within the community) and non-therapeutic counselling regarding services such as health care, housing, employment, training and education, legal aid, finance, social services, etc.

? Provide information about immigration application guidelines and transcribe client information into forms as necessary

? Provide initial crisis intervention/mental health support when required with appropriate referrals

? Ensures all clients and the community feedback and concerns are addressed in a timely manner and recorded according to ACCT's policies and procedures

? Plans, organizes and facilitates group workshops and orientation sessions that support clients in understanding and integrating into Canadian society, practices and procedures; advise on way of life, institutions, laws, rights, responsibilities, civic participation, etc.

? Plans, prepares and evaluates appropriate material for group facilitation & workshops in collaboration with other teams and programs within the agency.

? Collect statistics; submit monthly reports and input client data into iCARE and other internal databases, including but not limited to, OCMS and Excel

? Develop monthly work plan and activities

? Liaise with community partners for client's recovery and integration into the society, work with families, crisis intervention/prevention, referrals to other services, etc.

? Make appropriate referrals to longer-term community support services and/or mental health services as required

? Plan, organize and facilitate group activities and orientation sessions on mental health-related topics

? Conduct outreach activities in newcomer communities to increase awareness of the service and raise awareness of mental health

? Form strong collaborations with mental health and social service agencies to facilitate effective delivery of crisis support services in the community

? Assist in the operation of agency's programs & services including information updating, filing, compiling monthly statistics, activity and outcome report monthly, quarterly, yearly basis

? Participate in team meetings and relevant internal/external committees for program needs and opportunities

Qualifications:

? University degree in social work, psychology or related field

? Minimum two years of experience working with individuals and families that have experienced trauma, violence or mental health issues ?

? Possess knowledge of trauma-focused cognitive behavioural therapy

? Demonstrated experience providing culturally competent services among ethnically diverse population

? Knowledge, understanding, and sensitivity to issues affecting immigrant and refugee communities

? Strong knowledge of community resources

? Demonstrate high degree of initiative, judgement and problem-solving ability

? Proficiency in planning, implementing and evaluating group activities

? Excellent interpersonal and communication skills

? Ability to work a flexible schedule that includes occasional evenings to accommodate clients

? Proficient in both English and Arabic languages

? Police Record Check for Vulnerable Sector is required as part of the hiring process

? Must have own transportation, driver license and valid insurance to use your vehicle for job related travelling

Job Types: Full-time, Fixed term contract

Benefits:

Dental care Extended health care RRSP match Vision care
Ability to commute/relocate:

Scarborough, ON: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (required)
Work Location: In person

Application deadline: 2025-10-03