Job Description

POSITION: Web Travel Sales & Support Specialist LOCATION: Eastern Ontario This is a Work-From-Home position. Occasional attendance at 1031 Bank St, Ottawa may be required for staff training or events Summary Description The purpose of the Web Travel Sales & Support Specialist, within our Travel Operations team, is to exceed service expectations, develop relationships with both corporate and leisure clients, and process clients\xe2\x80\x99 business and leisure travel requests in an accurate and timely manner. Reporting to the Travel Operations Manager, the Web Travel Sales & Support Specialist will assist with managing web travel clients\xe2\x80\x99 bookings, corporate travel requests, and CAANEO employee travel, including existing booking support, new sales, and travel insurance requests. The Web Travel Sales & Support Specialist is required to be available on-call to address the needs of our clients and may be required to provide after-hours support on a rotational basis for emergency response. Duties/Responsibilities

• Consistently provide the highest level of customer service and professionalism in a prompt, accurate, and proactive manner
• Process web, corporate, and employee travel bookings according to TICO regulations
• Processing of ticket exchanges and split ticketing, GDS, and other travel technology support
• Working with the Finance department regarding accounts payables and receivables
• Maintaining GDS queues
• Support the Travel Operations Manager, Travel Administrators when required
• Personal development: skills growth to ensure the best customer experience whether for corporate or leisure travel
• Participation in scheduled on-call customer support
• Aid the Executive Assistant when arranging Club Executive and Board travel

Desired Qualifications/Skills: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education

• Successful completion of a Travel Agency Certification course from an established and recognized institution
• TICO Certification

Knowledge/Skills/Experience:

• 5+ years of corporate/web support travel agency experience
• Detail and accuracy-oriented, customer focused and problem solver
• Previous experience planning travel for sports teams is an asset
• Strong command of GDS system, Apollo preferred
• Thorough knowledge of both domestic and international ticketing requirements
• Demonstrated written and verbal communications skills
• Ability to work in a virtual environment with minimal supervision
• Ability to work non-conventional hours as required

Requirements:

• As this is a home-based role, reliable internet is required
• Residing in Eastern Ontario is required

Compensation:

• Salary: $46,000
• Health & Dental Plan
• Pension Plan
• Vacation & Paid Leave
• CAA Membership

Employment is contingent on a successful Criminal Background Check and references. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process. Job Types: Full-time, Permanent Salary: $46,000.00 per year Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekend availability

COVID-19 considerations:
All COVID-19 Safety Measures are strictly enforced at all CAANEO locations Experience:

• Corporate/Web support travel agency: 5 years (preferred)
• GDS System: 1 year (preferred)

Licence/Certification:

• TICO (required)

Work Location: Hybrid remote in Ottawa, ON