Job Description

Summary As a Sales Support Specialist, you will work closely with your Territory\xe2\x80\x99s Sales Managers to support their territory. The Sales Support Specialist provides direction and assistance to customers and sales channels to meet assigned order entry/management and business growth objectives. In this role, the successful candidate will work within some parameters to make decisions, apply concepts to issues of moderate complexity, resolve issues through immediate action or short-term planning. There is latitude to rearrange the sequence to complete task/duties based on changing work situations. The individual must perform well in a team environment and have exceptional people skills with customer focus mindset.



About us:

Grid Solutions, a GE Renewable Energy business, serves customers globally with over 12,000 employees. We provide power utilities and industries worldwide with equipment, systems, and services to bring power reliably and efficiently from the point of generation to end power consumers. We are focused on addressing the challenges of the energy transition by enabling the safe and reliable connection of renewable and distributed energy resources to the grid. For more about GE\xe2\x80\x99s Grid Solutions, visit https://www.gegridsolutions.com.

Why we come to work:

Driven and ambitious, our Sales teams are well-equipped to be on the front line, closing deals, meeting commercial objectives, and working with our customers day in, day out. They\xe2\x80\x99re smart people, entrusted with the autonomy to make great decisions and deliver their passion. If you\xe2\x80\x99re looking for a sales role where you can be truly proud of what you\xe2\x80\x99re selling, where your driven nature can be put to good use, and where you can build genuine, strong relationships with customers and colleagues alike, then bring your skills to our Sales teams. You\xe2\x80\x99ll enjoy the tremendous satisfaction of being part of a team making a change for good.

Essential Responsibilities:

• Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L. May be responsible for targeted clients, stable regions, and/or medium sales territories.
• Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.
• Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.
• ITO \xe2\x80\x93 Presales support, customer inquiries, quote preparation.
• OTR - Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing.
• Support tendering and order management activities requiring application of product line technical knowledge
• Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control.
• Provide administrative support including but not limited to compiling reports, monitoring performance indicators for sales and performance, and managing performance tracking tools.
• Finance Support \xe2\x80\x93 Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.
• Provide trainings and presentations to teammates, cross functional teams, sales channels, and customers. Includes preparation of work instructions and audits.
• Build customer satisfaction through outstanding relationships and communications.
• Work within predefined targets and metrics \xe2\x80\x93 KPI oriented.

Qualification / Requirements:

• Bachelor\'s degree in Engineering or Engineering Technology diploma from an accredited university or college
• At least 3 years of experience in a customer service or sales position
• Strong oral and written communication skills.
• Extremely proficient with MS-office

Desired Characteristics * Additional experience working in field activities, Sales Support or Sales Force is preferred

• Technical knowledge on GE Grid Automation products
• Established analytical ability
• Knowledge French is an asset
• Experience working in a manufacturing environment (Supply Chain Knowledge is an asset)
• Knowledge in ORACLE and SAP
• Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.
• Ability to work in a fast paced, high stress environment with multiple simultaneous priorities
• Strong organizational and time management skills

Additional Information

Relocation Assistance Provided: No

General Electric