Job Description

Responsibilities:
- Provide exceptional customer service to all guests and visitors
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Provide information about services, local attractions, and dining options
- Handle guest requests and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Assist with concierge services such as booking reservations, checking customers in for their activity

-Taking payments and damage deposits

-Assisting customers in completing waivers and required documents for their activity

-Sending customers on their way with Dock staff to send them out on their desired boat

Skills:
- Strong customer service skills with a friendly and professional demeanor
- Multilingual or bilingual skills are a plus
- Ability to multitask and prioritize tasks effectively
- Excellent communication skills, both verbal and written
- Strong attention to detail and problem-solving abilities
- Familiarity with front desk operations and phone etiquette

This is an exciting opportunity for individuals who are passionate about providing exceptional guest experiences. Join our team as a Concierge and contribute to creating memorable stays for our guests.

Job Types: Full-time, Part-time, Seasonal
Contract length: 5 months

Pay: $19.00-$20.00 per hour

Expected hours: 20 - 40 per week

Benefits:

Tuition reimbursement
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Application deadline: 2025-08-17
Expected start date: 2025-08-09