Job Description

Your Responsibilities

+ Ensure outstanding support is provided to our customers, manufacturer representatives and regional sales managers in accordance with Lumenpulse policies and procedures.
+ Generate appropriate documentation to support warranty claim requests from Lumenpulse customers, including but not limited to return good authorization, replacement orders, CRM case information.
+ Act as liaison between the sales force and other functional areas of the company to ensure that all customer services activities are well-managed throughout the process.
+ Actively participate in the coverage of day-to-day in-bound and outbound calls and emails responding to customers, manufacturer representatives and regional sales managers.
+ Work closely with the Post Sales Team to process incoming customer requests regarding new and existing orders, including product deliveries and order expeditions.
+ Follow-up, prioritize and ensure that the customer is well informed of the developments of their request in a timely manner.
+ Ensure continuous improvement of overall order management process and customer service experience.
+ In collaboration with the Post Sales Team, develop new programs and strategies to increase customer experience.
+ Handle a variety of special projects, as requested.

Education & Experience Required

+ DEP or DEC or equivalent work experience in a technical field; electronics preferred.
+ Minimum of 1-3 years in sales and/or experience in customer service or after-sales warranty service, ideally in a technology or manufacturing industry.

Qualifications & Skills Required

+ Comfortable in the dynamic atmosphere of a high-growth, product organization with a rapidly expanding product line and customer base.
+ Ability to interpret and communicate a variety of technical instructions related to installation of lighting projects.
+ Self-motivated with the ability to multi-task in a team atmosphere.
+ Strong analytical and problem-solving capabilities.
+ Strong written and oral communication skills.
+ Bilingualism (French and English, written and spoken) is necessary to ensure regular collaboration with various stakeholders outside Quebec.
+ Experience at working both independently and in team-oriented environments.
+ Demonstrate strong technical and product-knowledge skills as well as a commitment to continuously improving customer and sales support.

Lighting Your Future



Lumenpulse has projects worldwide, from Boston, United States to Christchurch, New Zealand. Our people develop products that have been recognized across the industry, including several Product Innovation Awards (PIA), Next Generation Luminaires Design Awards, Red Dot Product Design Awards, and Lightfair Innovation Awards.



What this means is that we recognize what our people do. We offer competitive compensation and benefits packages, with full health, dental, vision, and long-term disability insurance, Employee Assistance Programs, a tele-medicine program, and company sponsored retirement savings contributions. Mentoring and on-the-job training is also important to us, we want you to grow.



We are excited about your contribution to our dynamic team, but we want you to be excited about what we can do for you. Here are some of the main advantages we offer our employees:


Employee recognition programs Flexible hours (if applicable) An on-site, employee-only gym A subsidized cafeteria Headquarters is close to public transportation Free parking on premises Employer-subsidized social activities * Personal protective and safety equipment provided.