Job Description

Position Scope

Reporting directly to the Corporate Planning Manager, this position will be responsible for warranty claims for all capital component repairs, and non-capital component replacement/repairs. This individual will act as the main contact between NACG and its vendors for part and component warranty claims. The individual will work with various levels of maintenance personnel to compile the necessary information to document the investigation and resultant repair. They will then be responsible for managing the warranty claim from start to finish with the vendor as well as tracking the status of all pending, accepted and denied claims for reporting and analysis purposes. The position will be required to interpret and work with mechanical-related information, with the advice and assistance of internal maintenance subject matter experts.

THIS POSITION IS LOCATED AT OUR ACHESON OFFICE (WEST OF EDMONTON).

Salary Range: $69,275.00 to $83,538.00 per year

Responsibilities

This position will require the individual to coordinate between multiple different departments at various levels and external vendors. The individual must be a detail oriented, confident, self-motivated, and ready to take charge of the warranty process. They will be expected to develop their mechanical/equipment knowledge and make decisions, while exercising good critical thinking.

• Work with external vendors, on-site maintenance, and reliability teams to identify, track and process warranty claims for central shop component change outs and component repairs.
• Assist site maintenance personnel with investigating warrantable components.
• Identify and investigate trends and anomalies in warranty components through reporting.
• Maintain regular reports tracking warranty claims in various status: in review, received, denied and outstanding.
• Assist Long Range Planning team with ad-hoc projects.

Qualifications

• Degree in Accounting, Finance, Business Administration or Engineering; or
• Diploma in Mechanical Engineering Technology, Accounting or Business Administration, with a minimum of two years of business analysis experience may be considered as equivalency.
• Minimum of one year of experience in heavy duty equipment industry.
• Ability to meet quality, cost and schedule and reporting targets;
• Some mechanical aptitude;
• Basic knowledge of heavy equipment, with a mechanical aptitude are considered assets;
• Excellent verbal and written communication skills;
• Excellent computer skills and exceptional knowledge of Microsoft Office programs;
• Strong interpersonal skill set, with the ability to work with all levels of the organization and external parties; and
• Strong analytical skill set and quick learner.

Summary

All successful candidates must: * Be proficient in English, both verbally and written

• Have experience as requested as mentioned above
• Undergo and successfully pass the following testing:

• Breath Alcohol Test
• Urine Drug Test

Rewards of our positions include competitive compensation and benefits packages and excellent career growth prospects. To explore this opportunity, please submit a resume of your experience and accomplishments in confidence.

Overview

North American Construction Group (NACG) has served as an industry leader in the heavy construction and mining industries for over 65 years. In that time, we\xe2\x80\x99ve proven ourselves as a safe and reliable contractor who can complete projects of any size and scope. We\xe2\x80\x99ve also taken a number of bold steps forward to broaden our footprint, expanding to mines outside our provincial borders, and providing third-party maintenance services to clients and customers.

In addition to providing employees with rewarding careers, North American has a whole lot more to offer:

• Significant Growth \xe2\x80\x93As a company, NACG is rapidly expanding, and has practically doubled in size over the past year alone.
• Long Term Contracts \xe2\x80\x93 With over $1 billion dollars in contracted work booked through 2023, NACG can provide long term employment solutions and numerous opportunities for advancement.
• Commitment To Safety \xe2\x80\x93 With a top tier record for safety performance, NACG is dedicated to ensuring that everyone gets home safe, and constantly strives for a goal zero performance.
• Competitive Compensation \xe2\x80\x93 NACG provides competitive compensation packages for all employees.
• Attractive Benefits Package \xe2\x80\x93 With a substantial benefits package provided to all employees, NACG ensures that you are covered for life\xe2\x80\x99s many surprises.
• GRRSP Matching \xe2\x80\x93 As you begin your new career, you can also start planning for the future thanks to NACG\xe2\x80\x99s GRRSP matching.

North American Construction Group is committed to providing a diverse and inclusive work environment where every employee feels safe, valued, and respected. We recognize the talent, perspective, and creative force that diverse groups of people generate, and we encourage all people to express interest with us especially those from marginalized and underrepresented groups who might hesitate before applying. If you require extra support in submitting interest on a role or throughout our interview process, please call us at 780-960-7171 or email us at to ask for assistance.

North American Construction Group acknowledges that we perform work on the Traditional Treaty 6 and 8 Territories, home to the Cree, Dene, Blackfoot, Saulteaux and Nakota Sioux, and the Metis Nation of Alberta. We encourage members of those and all traditional lands to apply with us.

Become a member of the North American family today!

NACG