Job Description

The incumbent will be responsible for the department's warranty and claims process and files.


They will ensure rigorous follow-up on these files, both with clients and manufacturers, including in cases of disputes. They will also be responsible for producing and managing follow-up reports.


This position requires close collaboration with Management, the Technical Sales team, the Parts department, and our contractor clientele.

RESPONSIBILITIES

Coordinate and ensure resolution of warranty and claims files for the after-sales department Serve as point of contact for all E.H.Price Solutions warranty and claims calls Ensure the application of manufacturers' warranty policies concerning returned materials and equipment Request relevant documents from suppliers (invoices, photos, information) to create clear cases files Ensure the smooth operation of the department to maintain a high level of customer satisfaction Process and track returns (RMA - RGA) in P21 and prepare related documents Coordinate RMA and RGA to manufacturers in collaboration with warehouse clerk Act as a point of contact between customers, manufacturers and E.H.Price Solutions (relevant departments) Process invoices and credit receipts in P21 Follow up with representatives as needed Produce reports and minutes for management Apply and improve existing processes and procedures to maximize operational efficiency Provides day-to-day support to the technical team All other duties related to the position and certain administrative tasks.

REQUIREMENTS

Diploma in administration or equivalent 2 to 3 years experience Construction and HVAC experience an asset

SKILLS

Bilingual, so excellent command of French and English (spoken and written) Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio) Familiarity with ERP systems (an asset).

INTERPERSONAL SKILLS

Problem-solving skills Attention to detail and excellent organizational abilities Strong customer service and client experience management skills Excellent interpersonal and communication skills Autonomy and initiative Thoroughness and accuracy Patience and precision Good time and priority management Professionalism Good judgment Diplomacy Discretion Punctuality and reliability Versatility and adaptability

CONDITIONS OF EMPLOYMENT

Full-time, weekdays 37.5 hours per week Flexible hours between 7:00 a.m. and 5:00 p.m. Possibility of 2 days of remote work per week Work environment: open-plan office space with reservable private offices for meetings or conference calls On-site gym Insurance: comprehensive medical and dental Pension plan

We invite interested candidates to send us their curriculum vitae as soon as possible to cv@enviroair.ca or use the link directly on the website at the bottom of the page.