Job Description

After-Sales Service Agent

Mobilia is currently looking for creative, driven, and solution-oriented candidates to fill an After-Sales Service Agent position.



Reporting to the Supervisor - Customer Experience, the Customer Service Agent will be a customer advocate, representing Mobilia's values and practices while ensuring an exceptional service and prompt, mutually advantageous resolutions to customer issues.







Responsibilities


Ensure an effective quality control management Efficient management of customer files, while maintaining Mobilia's core values and keeping customer satisfaction as priority Make claims from suppliers Suggest effective and timely solutions to customers Be the customer ambassador internally, coordinating communication and resolution with different departments (Sales, Warehouse, Shipping, Finance, Payables) Maintain a high level of product knowledge Data entry Updating and following up on customer files Perform other related duties




Skills required


Strong ability to listen and communicate Have good interpersonal skills Ability to demonstrate flexibility and adaptability Ability to demonstrate versatility Strong ability to manage stress and emotions Well organized and priority management skills

Requirements


A minimum of 2 to 5 years of experience in customer service or retail Fluent in English (oral and written) Excellent knowledge of Microsoft Office suite Problem-solving and solution oriented skills Able to adapt in a changing work environment Aptitude for team work Ability to collect detailed information


Come join an innovative company that has been in business for over 60 years and enjoy a rewarding work environment in the interior design industry!