Job Description

Aero Recip (Canada) Ltd. has been an industry leader in the repair and overhaul of piston aircraft engines for over 30 years. With a diverse portfolio of clients ranging from private owners to large corporate fleets, we provide services to operators across Canada, the US and International markets.

We are one of the largest overhaul facilities in North America and are committed to delivering the best product quality and customer service in our industry.

We have an exciting opportunity for a dynamic individual to join our team as an Warranty Administrator.

Reporting to the Stores Manager, you will be the first point of contact for warranty claims. You'll assess eligibility, coordinate product returns, and maintain accurate records of outstanding items with both customers and vendors. Your proactive communication and meticulous tracking will ensure smooth workflows and uphold our reputation for reliability.

What You Will Do

Evaluate incoming warranty claims against policy and vendor terms Communicate with customers to obtain necessary documentation and arrange timely product returns Liaise with internal teams (Sales, Quality, Logistics) to gather technical data and approval Track return shipments and monitor vendor responses for warranty repairs or replacements Update the warranty management system with claim statuses and vendor timelines Identify recurring issues and propose process improvements to reduce claim volume

The Ideal Candidate

2+ years of administrative experience, ideally in aviation, manufacturing, or aftermarket support Strong understanding of warranty principles, RMA processes, and contractual terms Excellent written and verbal communication skills Proficiency with MS Office (Excel, Word, Outlook); experience with ERP or CRM systems is a plus Detail-oriented mindset with the ability to manage multiple claims simultaneously Customer-centric attitude and a collaborative approach

Why Work With Us?

Satisfaction - contribute to the company's goals of continuous improvement and growth

Stability - over 30 years of success in business based on positive relationships

Culture - casual team environment

Compensation - competitive salary and benefits

About Compensation and Benefits

The successful applicant will be rewarded with an attractive remuneration package depending on experience and qualifications.

A comprehensive benefits package which includes an extended health plan, dental and vision coverage, and a pension plan.

If you are interested in this position and meet the above criteria, please forward your resume.

We thank all applicants; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Casual dress Dental care Employee assistance program Extended health care On-site parking Paid time off RRSP match Vision care
Education:

Secondary School (preferred)
Experience:

receptionist: 1 year (preferred) administrative assistant: 2 years (preferred)
Work Location: In person