Job Description

JOB INFORMATION

Requisition ID: 10801

Number of Vacancies: 1

Department: Sustainable Innovation (20001212) - Engineering Services (30000489)

Salary Information: $74,110.40 - $92,656.20

Pay Scale Group: 7SA

Employment Type: Temporary (end date Approximately - December 26, 2026) (Hybrid)

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day

Posted On: February 13, 2025

Last Day to Apply: February 20, 2025

Reports to: Supervisor - Warranty



The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:


Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.


Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.


The full Plan can be viewed on ttc.ca.
Career Opportunity
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Looking for a new and exciting job opportunity? We are looking for a Warranty Administrator on a temporary basis to join our team!

What You Will Do
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• You will report to the Supervisor - Warranty, and you will be responsible for performing a variety of administrative duties relating to the identification, collection and processing of warranty parts and claims ensuring that TTC submits and obtain full compensation for new vehicle (buses, Wheel-Trans vehicles, streetcars, non-revenue vehicles) and other component warranty claims and latent defect retrofits and other component warranty claims and latent defect retrofits.
• You will review new vehicle contract clauses relating to warranty to ensure TTC process and administration requirements are considered.
• You will ensure suppliers comply with established warranty procedures.
• You will organize and receive parts from the Garages, Carhouses and Shops for warranty claims.
• You will arrange for the shipment of parts to the manufacturers or OEMs through the Materials and Procurement Department.
• You will liaise with the OEM, in accordance with the warranty claim process, for providing/obtaining required information, and following up on claim backlogs or approved disposals of parts.
• You will also liaise with the section's Engineering Technologists, providing part information (e.g. serial number, purchase/repair date) to assist with technical or labour charge disputes relating to warranty claims.
• Additionally, you will advise the section's Engineering Technologists when warranty claims for parts reach the latent defect warranty criteria and assisting in the preparation and submission of such claims.
• You will maintain the database(s) and extracting/generating information reports on a timely basis.
• You will utilize the Vehicle Work Order System (IFS/VWO), the Materials Management System (MMS), and section database records detail to compile information such as part identification number, description, purchase date, repair history, costs, etc., used for completing claim forms, providing research assistance to section personnel, etc.
• You will review IFS/VWO maintenance records in detail for identification of components under warranty and opportunities where labour only claims should be submitted.
• You will communicate warranty details and processes to shop, carhouse and garage personnel, and responding to questions/inquiries, etc.
What Skills Do You Bring
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• Plan and organize activities / projects to meet section and organizational goals
• Use office technology, software and applications
• Apply analytical skills
• Understand and apply administrative policies, processes, and procedures
• Maintain documentation and historical records
What Qualifications Do You Bring
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• Your education will consist of a completed college diploma or university degree in a related discipline or combination of education, training and experience deemed to be equivalent.
• Your application will reveal strong knowledge of concepts and practices of warranty claim management.
• Your application will also reveal demonstrated ability to generally identify transit parts and utilize resources such as manuals, CDs, etc.
• Your application will reveal excellent office administrative skills, with proficiency in the use of computers and computer applications (MS Office, mainframe).
• You must be able to organize and prioritize several work assignments simultaneously and meet critical time requirements, working independently and with minimal supervision.
• Your application will also reveal knowledge of transit vehicle and OEM systems and components and their function as well as garage, carhouse and shop procedures and terminology.
• You must have or quickly acquire working knowledge of TTC computer mainframe systems such as IFS/VWO, MMS and other databases utilized by the section.
• Your application will also reveal familiarity with Materials and Procurement Department shipping procedures.
• Additional knowledge of Cummins Rapidserve and Cummins Quick Serve Online QSOL is an asset.
• Possession of a valid Truck & Coach certification (310-T), Automotive Service Technician certification (310-S) and CZ license is an asset.
• Possession of a Class "G" Driver's license for the Province of Ontario and access to a vehicle is an asset.
What We Offer
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• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.
Commitment to EDI
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The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.


The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.


This position is designated safety-sensitive, under the TTC's Fitness for Duty Policy. If you do not currently hold a designated position, you will be required to pass a drug test as part of the certification process.


We thank all applicants for their interest but advise only those selected for an interview will be contacted.