Job Description

Position: Warranty AdministratorType: FulltimeLocation: Surrey, BC.Work Schedule: Monday to FridayOpportunityFirst Truck Centre, doing business as Velocity Truck Centres, has an exciting opening for a Warranty Administrator at our Surrey, BC. dealership. The Warranty Administrator will contribute in one of Canada\'s best managed companies. Be a part of a team that takes trucking to the next level of quality and professionalism.Compensation Plan

• Attractive Compensation: Competitive base Salary (D.O.E), plus Commissions
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.
• Career Development: Employer-paid technical training as required.

Duties and Responsibilities

• Excel Spreadsheet Preparation & Data Mining.
• Reviewing Metrics and Key Performance Indicator tracking (KPI\'s).
• Coaching & Training Service team members on warranty concepts and applications.
• Vendor and VVG Training, Policies and Standard Operating Procedures; including safety standards.

Administration

• Organize, process, review, and follow up on warranty claims with a one-touch approach, efficiently through completion within a reasonable time frame for multiple manufacturers.
• Ensure claim legitimacy and adherence to Warranty agreements and company policy.
• Compiles all warranty paperwork to ensure proper documentation is retained for audit.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule and follows up on all unpaid receivables.
• Reconcile credits to be loaded into the dealer management system.
• Resubmits all rejected claims promptly or receives authorization to write off.
• Follow up and negotiate with vendors for fair and reasonable payment of outstanding claims.
• Ensures proper training so all required parts are tagged with mandatory OEM required information and shipped or scrapped accordingly.

Customer Service

• Review new warranty letters/programs/my communications and distribute accordingly in a timely manner.
• Provide updates to service staff of all OEM recalls and bulletins.
• Review Work Queue Summary daily:

• Approved,
• Corrections Needed,
• Draft,
• Ready to submit,
• Attend webinars, service huddles and meetings with other departments as required.
• Manage warranty process from start to finish, ensure audit compliance and timely payments.
• Work with service team to identify OFIs (opportunities for improvement) and correct them.

Required Qualifications

• A minimum of 2 years related experience working in a dealership, preferably within service or warranty.
• Understanding of products and services necessary to perform duties and tasks as a Warranty Administrator
• Strong knowledge of concepts and practices of warranty claim management
• Excellent office administrative skills with proficiency in the use of computers, computer applications (e.g. Excel, Word, Outlook), and industry specific software
• Detail oriented and possess sound problem solving and decision-making skills.
• Excellent customer service, communication, and interpersonal skills, both verbal and written
• Ability to organize and prioritize work assignments simultaneously and meet critical time requirements in a fast-paced environment.
• Ability to utilize instructions and documentation.

Asset Qualifications

• Post secondary education or training in a related discipline.
• Basic knowledge of or quickly acquire the ability to identify automotive/truck parts and components.
• Relevant Mechanical trade qualifications or technical aptitude

About usFirst Truck Centre, doing business as Velocity Truck Centres, aims to provide unparalleled support by offering various sales, vehicle maintenance, parts, collision, and financing services to the industry. We believe in living our values, serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is growing in Alberta in British Columbia now with 18 branches. We also have over 100 branches globally spanning the USA, Mexico, and Australia. We value career growth and are looking for like-minded individuals to join our team.For more information about everything First Truck, please visit us at firsttruck.caWe are an equal opportunity employer.

First Truck Center