Job Description

Okanagan Dodge is looking to add a

Warranty Administrator !

The successful candidate will have excellent communication, organization, general automotive knowledge, and a TEAM first attitude. Previous experience in a dealership is an asset!

We are looking for passionate people who are motivated to grow with a busy service team.

Responsibilities:

Ensure that all warranty paperwork is properly signed, documented, submitted and received. Keep detailed records of all manufacture announcements, especially factory recalls Work alongside the company's accounting department & service manager to obtain payments for warranty work. Retain and organize all customer and service records neatly into a comprehensive filing system to ensure that the company maintains a good relationship with all clients and also ensure that all payments sent and received are accounted for. Field service calls. Sell customers service/maintenance packages prior to arriving in store. Book customers for service. Reach out to data base to book customers for service. Drive appointments upward. Reach out to customers that have declined 'recommended maintenance' and try to rebook. Take overflow service customers in house. Make SSI (Service Satisfaction) calls with the goal of achieving high scores. Be able to multi-task in a fast-paced environment Develop and create lasting guest relationships Deliver exceptional customer service at all times Assist the service department in updating customers. Ensuring guests are contacted on 'promise times'.

The requirements:

Experience conducting warranty is considered a strong asset Strong computer skills is a must Experience with PBS is considered an asset Strong communication skills Confident personality that can 'sell' to customers Organization is a must Automotive knowledge is a must Strong attention to details Team player that can work closely with others Enjoy working in a fast paced environment Multi task skills are an asset Experience in an auto dealership is a strong asset Must have legal right to work in Canada
Kot Auto Group's Higher Objective - is to create a true team, make our operations a great place to work, give staff opportunities for learning, growth and advancement. Provide income equivalent to the contribution made towards the success of the operations.

Who are we:

Kot Auto Group

is a family owned and operated company with 11 dealerships across B.C. The ownership team consists of John Kot and his two sons Brandon and Jordan. Victoria Hyundai is one of Kot Auto largest dealerships and everyone is excited to get into the new built location! Our aim is to exceed our guests' expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word.

As an established and growing company, we offer:

Competitive pay Great culture and individuals Comprehensive group benefits plan Employee and Family Assistance Program Life Insurance Apprenticeship and Training programs Mentorship Long Service Awards - commencing at 2 years service Regular social/team building events Community Involvement: Volunteering and donating Career growth and security

If you can see yourself being a part of this dynamic team and working in our brand new state of the art facility, apply today!

Why choose us!

#INDHigh

Job Types: Full-time, Permanent

Pay: $4,000.00 per month

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Store discount Vision care
Ability to commute/relocate:

Kelowna, BC V1X 4J4: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:

BC Driver's Licence (preferred)
Work Location: In person