Job Description

Warranty Administrator

Nortrux Inc. has an opening for a warranty administrator at our Edmonton location. The company has been in business since 1987 and was the first heavy truck dealership to be certified by the ISO Quality System in Canada in 1997. We have three full-service Mack Truck Dealerships engaged in New and Used Heavy Truck Sales, rentals and leasing, as well as parts and service support, with locations in Edmonton, Red Deer and Grande Prairie, Alberta. This would be a great opportunity to grow your professional career in a company with strong core values: Communication, Integrity, Partnership, Accountability, and Excellence. We are looking for people with the same values and a drive to succeed.

Employees are the driving force of Nortrux Inc., and we believe in hiring the right person for the right position. Nortrux offers an open and honest work environment with a true work/life balance, competitive compensation (based on skills, ability, knowledge, and education), group benefits (single and family through Canada Life), and an RRSP matching program.

POSITION SUMMARY

Reporting to the Director of Fixed Operations, the Warranty Administrator uses exceptional client-focused communication to help identify warrantable repairs, process warranty repair work, and establish and maintain a positive learning relationship with our client base. This position will be focused on providing warranty support to our dealer sponsored fleets, service dealers and parts departments.

DUTIES AND RESPONSIBILITIES

Provide exceptional client-focused customer service in person, on the phone, and via email or other electronic communication. Process dealer sponsored fleet, service dealer, and parts warranty claims to the OEM and other vendors. Accurately enter information into the database, monitor and update claims throughout the warranty process. Provide ongoing communication with fleets, service dealers, and customers regarding the status of their claims. Create credit invoice documents to initiate reimbursement of claim payments to fleets, service dealers, and customers. Provide support to current warranty administrators who process in-house shop repair order warranty claims to OEM and other vendors. Manage and maintain the warranty parts storage area. This includes the organization of incoming parts, shipment of warranty parts back to the OEM or vendor, and core return to the parts department. Other administrative tasks as required. Comply with the company health & safety program, occupational health & safety legislation and any other municipal, provincial, or federal legislation as it applies to this dealership. Participate in company and manufacturer-sponsored training programs, schools, and events.

QUALIFICATIONS

Previous experience as a warranty administrator within the automotive and/or heavy truck industries is considered an asset. Previous database use and CDK experience are considered an asset. Previous experience or an understanding of basic accounting principles is considered an asset. Proven customer service skills and a pleasant phone manner. Dispute resolution skills, the ability to handle difficult situations, and effective time management with the ability to meet time-sensitive deadlines. Ability to effectively use computer software such as Word, Excel, and Outlook. Must be able to work in a high-pressure environment safely. Must be able to present yourself in a positive, professional manner to colleagues, customers and OEM representatives. Ability to define problems, collect and analyze data, establish facts and draw conclusions. Able to accurately communicate with co-workers, managers and customers.
We thank all candidates for their interest in this position; however, only those selected for an interview will be contacted.

Successful applicants must pass a pre-employment medical test

Job Types: Full-time, Permanent

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Tuition reimbursement
Work Location: In person