Job Description

WARRANTY ADMINISTRATOR - AUDI MISSISSAUGA

We are in search of motivated and qualified candidates with the right mindset to take us to the next level with our Service operations at our new state-of-the art Airport and Mavis dealerships. We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading premium brand.

Bramgate Automotive Inc. has been in business since 1967. We strive to make every customer experience easy, efficient and enjoyable. If you are looking for a great career opportunity with a growing family-owned business and have the talent and passion to be a top performing ambassador, we would love the opportunity to meet with you.

We are the proud of:

Our high volume and performance stores Canadian AutoWorld Employer of Choice (CAWEOC) Award - 2020 and 2023 Canada's Top 25 Best Dealership to work for by Automotive News - 2018 and 2019.
Position Summary:

As Warranty Administrator, you will be under the direction of the Service Manager and responsible for all aspects of warranty administration, including claim submission, the reconciliation of accounts, and maximizing claim returns at Audi of Mississauga. You will address concerns and serve as a liaison between Service Advisors, Audi, manufacturers, and parts suppliers. Your responsibilities include data entry, account management, collecting and presenting information for auditing purposes, and submitting requests for information to manufacturers and suppliers.

We offer:

Luxury brand - progressive innovative technology. Collegial atmosphere. Outstanding leadership and support. Mentorship and coaching with senior team and 3rd party trainer. Professional training and processes. Large customer base. Competitive compensation plan that includes, benefit package, life, health, dental, pension plan, etc. Career advancement opportunities.
Education, Skills and Experiences:

This fantastic opportunity is suitable for an energetic, self-motivated, customer focused individual looking to take their career to the next level!

Duties:

Address all customer issues with Advisors. Refer customer issues to Service Manager when necessary. Escalate warranty claims that require manufacturer authorization. Forward warranty claims for defective parts to the manufacturer. Follow-up and resubmit unpaid claims returned by the manufacturer. Interpret failure reports and compose claim reports for submission to the manufacturer's warranty processing centre. File and retain warranty service records by the manufacturer. Complete claim forms, code failures, and list out materials as required by different manufacturers. Submit leasing and rental warranty claims by inputting accurate and complete information using the manufacturer's systems and processes. Close work orders by applying charges to manufacturers or customers. Write warranty claims and goodwill policy requests according to manufacturer's guidelines. Respond to requests for additional information from manufacturers in a timely manner. Analyze rejected claims and make recommendations to pursue treatment. Communicate warranty repair processes to workshop coordinators, supervisors, and technicians. Keep warranty schedules up to date. Compile and track performance indicators related to warranty usage and claims. Maintain records for auditing purposes. Oversee the proper handling of warranty parts to be returned or discarded. Other duties as required.
Requirements:

High school diploma or post-secondary education. Trade certificate in a related field is preferred. 2-5 years of work experience in the automotive industry or an equivalent combination of education and experience. Audi and Volkswagen experience an asset. Familiarity with automotive terminology. Computer literate. Proficient with Reynolds, Microsoft Word and Excel. Strong written and oral communication skills. Well-developed organization and planning skills. Good negotiating skills. Proven ability to work in a team. Customer service orientation. Numbers oriented, with good attention to detail.
Please apply, in confidence, by sending your resume to careers@bramgateautomotive.com.

We thank all applicants. Only those selected will be contacted.

Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care
Work Location: On the road