Job Description

Calgary Peterbilt

Are you a problem-solver with a passion for customer service and dealership operations? Peterbilt Southern Alberta is seeking a Warranty Administrator to join our Service Department and play a key role in our continued success.

What You'll Do:

Warranty Processing:

Answer customer and staff questions about warranty coverage Identify potential warrantable repairs and get involved early Advise and direct Service Department staff on warranty procedures Prepare and submit warranty claims to maximize payment Track and ship warranty parts as needed Communicate with customers about warranty outcomes and address concerns

Repair Order Preparation & Review:

Record and review all required information in dealership systems Collaborate with co-workers to ensure accurate information capture Review technician stories, parts, and core return needs Prepare final invoices for closure and submission

Customer Satisfaction:

Provide friendly, professional, and caring service Educate customers on warranty processes Accept feedback and work with the department to improve service

Who We're Looking For:

Excellent communication and teamwork skills Strong problem-solving abilities Knowledge of warranty processes and dealership operations Experience with dealership systems (Decisiv, CDK, SDL) is an asset Commitment to top-notch customer service

Compensation & Benefits:

Pay scale based on shop rate and experience Performance-based pay increases

Why Join Us?

A chance to work with a high-quality product that you can be proud of Competitive compensation packages including, Benefits (medical/dental), RRSP Program, and company matched pension plan On-line training and offsite training opportunities Employee Family Assistance Program Clean, large full-service facility with a friendly and safe work environment Staff appreciation lunches
Job Type: Full-time

Pay: $48,000.00-$60,000.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person