Job Description

Overview

The Warranty Administrator plays a crucial role in managing warranty claims and ensuring customer satisfaction. This position involves processing warranty requests, maintaining accurate records, and collaborating with various departments to resolve issues efficiently. The ideal candidate will possess strong organizational skills, attention to detail, and a customer-focused mindset.

Duties

Review and process warranty claims in accordance with company policies and procedures. Maintain accurate records of all warranty transactions and ensure documentation is complete and compliant. Communicate with customers regarding the status of their warranty claims and provide updates as necessary. Collaborate with service departments to gather information needed for claim resolution. Analyze warranty data to identify trends and areas for improvement in product quality or service delivery. Assist in training staff on warranty processes and best practices. Prepare reports on warranty claims for management review.

Qualifications

High school diploma or equivalent; additional education in business administration or a related field is preferred. Previous experience in warranty administration, customer service, or a related role is advantageous. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication skills, both verbal and written, to effectively interact with customers and team members. Proficient in using computer software applications, including Microsoft Office Suite; experience with warranty management systems is a plus. Detail-oriented with strong organizational skills to manage multiple tasks efficiently. Ability to work independently as well as part of a team in a fast-paced environment.
Job Type: Part-time

Pay: $30.00 per hour

Expected hours: 16 - 20 per week

Work Location: In person