Job Description

WHY DIAMOND GAME?When you work at Diamond Game you are part of a diverse, forward thinking, technology focused gaming organization. Diamond Game employees work alongside one another as part of an engaged team, making contributions at all levels to ensure the highest quality and standards.As a Diamond Game employee, you are afforded growth opportunities, career mentoring and valuable work experience. Diamond Game appreciates and encourages growth within the organization, knowing it's our talent that keeps us moving forward.Career development, remote and hybrid work schedules, a robust benefit package, work-life balance and an inclusive culture are all part of a complete and rewarding employee experience at Diamond Game.Diamond Game designs, produces, and services electronic pull-tab games, gaming systems, and tickets for charitable gaming and lottery markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited and a sister company of Pollard Games, Inc DBA American Games and International Gamco.Our mission is to develop and provide innovative gaming solutions to charitable gaming and lottery markets while providing players with thrilling gaming experiences. We always put customers first by providing consistent service and unique products that outperform our competitors. We foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our products positively impact many charitable communities across North America.Our Core Values are: Collaboration; Innovation; Growth; Integrity and Have Fun!Position SummaryThe Warehouse Supervisor is responsible for overseeing the operational effectiveness of the Stoney Creek, Ontario warehouse. This role ensures the accurate staging, preparation, and deployment of gaming equipment, effective inventory management, and facility maintenance. The Warehouse Supervisor plays a key role in troubleshooting equipment issues and supporting business goals by maintaining compliance with all jurisdictional and company policies. Supervising a Warehouse Coordinator and Data Administrator, this position fosters a team-oriented environment while driving operational excellence.This is a hands-on leadership role, requiring a balance of strategic planning and active participation in day-to-day warehouse operations. This individual will prioritize safety, efficiency, and accuracy to ensure timely delivery of high-quality gaming solutions.Essential Duties and Responsibilities

• Lead the assembly, testing, and repair of gaming machines and related equipment to ensure readiness for deployment.
• Ensure all gaming devices meet compliance standards, including jurisdictional regulations and manufacturer specifications.
• Perform configuration and verification of hard drives and MD5 signatures to maintain data integrity.
• Collaborate with internal teams to address special equipment requests or modifications.
• Diagnose and resolve equipment malfunctions promptly, ensuring minimal downtime.
• Establish and maintain a schedule for warehouse activities and equipment staging.
• Provide technical support and guidance to the warehouse team for troubleshooting common issues.
• Ability to work with technical staff to troubleshoot, understand and assist in resolving technical issues with hardware and software.
• Conduct regular inventory counts and audits to ensure accurate tracking and accountability of warehouse parts/ inventory.
• Monitor stock levels, manage reordering processes, and ensure sufficient availability of parts and components.
• Investigate inventory discrepancies, implement corrective measures, and maintain compliance with company policies.
• Perform audits of field vehicle inventory and coordinate replenishment as needed.
• Own the secure handling and preparation processes related to software replication, labelling, field deployment and storage.
• Oversee the receipt, storage, and dispatch of equipment, ensuring accuracy and proper handling.
• Optimize the layout of the warehouse for safety and operational efficiency.
• Perform routine building inspections and ensure compliance with Health and Safety standards and regulations, ensuring a safe workplace.
• Champion the Health and Safety Committee from a Supervisory level.
• Coordinate with vendors and service providers for building maintenance and repairs as needed.
• Provide leadership, mentoring, and supervision to the Warehouse Coordinator and Data Administrator.
• Assign tasks, set performance expectations, and conduct regular evaluations/ 1:1 meetings.
• Develop training programs to improve team efficiency and adherence to company procedures.
• Foster a positive and collaborative team environment, encouraging professional growth and high performance.
• Prepare detailed reports on inventory, shipping, and operational efficiency for management review.
• Identify trends, propose process improvements, and implement solutions to enhance warehouse operations.
• Participate in project planning and execution to support organizational and market objectives.
• Assist in managing the departmental budget by monitoring expenses, optimizing resource utilization, and controlling overtime.
• Consistently demonstrate the ability to practice Diamond Game's core values and apply them.
• Perform other tasks and duties as needed and/or requested by management.

Education & Experience Requirements

• High School diploma or equivalent.
• Technical degree/certification, or equivalent experience.
• Minimum 3-5 years of experience in warehouse operations, inventory management, or a similar leadership role.
• Experience providing performance management of staff.
• Technical knowledge of gaming or electronic equipment is an asset.
• Valid 'G' class driver's license with clean abstract.
• Valid Raymond Reach certification/ experience an asset.
• Valid CPR certification an asset.

Knowledge and Abilities Requirements

• Strong organizational and multitasking skills with a keen focus on detail.
• Excellent problem-solving skills, particularly in troubleshooting technical or operational challenges.
• Ability to effectively manage and motivate a diverse team in a fast-paced environment.
• Proficiency in ERP systems and inventory management software (Microsoft Navision experience being as asset)
• Windows Office Suite (Excel, Word, Power Point, One Drive, Microsoft Teams, SharePoint).
• Ability to travel to Customer sites or vendor's manufacturing facilities as needed.
• Must be able to obtain a valid Passport and not have any legal restrictions related to North American Travel.
• Candidate will be required to undergo a criminal background verification as a condition of employment and must have a satisfactory record.

• Employment dependent on successfully passing a regulatory background check.
• This position requires successful completion of a criminal history background check, in compliance with applicable laws and regulations in Ontario, Canada.
• Employees may also be subject to additional periodic background checks as needed and/or required by Diamond Game and/or Diamond Game customers.

Work EnvironmentThe work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the warehouse environment is usually low to moderate.
• Occasionally, the incumbent will be required to work within our customer's cGaming facilities or vendor manufacturing facilities, where noise levels may be moderate to loud.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move equipment up to 350 lbs. with the aid of dollies and tools
• Ability to lift and move up to 50 lbs. short distances without mechanical aid, and frequently lift and/or move up to 10 lbs.
• While performing the duties of this job, individual routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
• This position requires movement around the office, warehouse or workstation.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Can work under deadlines.

Regulatory Requirements

• Employment dependent on successfully passing a regulatory background check.
• This position requires successful completion of a criminal history background check, in compliance with applicable laws and regulations in Ontario, Canada.
• Employees may also be subject to additional periodic background checks as needed and/or required by Diamond Game and/or Diamond Game customers.

Benefits

• Medical, Dental, Vision
• Retirement program with company match
• Profit Sharing
• Paid Vacation
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program

We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).Diamond Game provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.To ALL Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Diamond Game