Job Description

Job Title: Senior Warehouse ManagerLocation: Mississauga, OntarioShift Time: 8:00am to 4:30pmTerms: Permanent Full-TimeSalary: Competitive, based on experienceReports To: PresidentAbout Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.We seek out driven, talented individuals to join our team to meet and exceed our clients needs. We offer a rewarding career and brand that our employees are proud to represent.Job Purpose:Lead and oversee all warehouse operations across multiple locations to ensure efficiency, accuracy, and alignment with the companys organizational goals and objectives to drive success and sustainable growth. This includes managing and mentoring teams, optimizing workflows, maintaining safety standards, ensuring operational excellence, and fostering team development. Serves as a key liaison between departments and the executive team to align operations with company goals and customer expectations. Additionally, takes ownership for quoting and managing diverse warehouse opportunities, including those requiring compliance with GDP, ISO 13485 standards, food-grade storage, and dangerous goods (DG) handling. A bias for action, a champion of culture and continuous improvement to support both client satisfaction and operational success.Key Responsibilities:Leadership and Team Management

• Manage, coach, and mentor managers and team to promote skill development and improve performance.
• Foster a positive and collaborative team culture.
• Assess workforce needs and coordinate hiring efforts, including working with staffing agencies when required.
• Oversee team scheduling, assignments, and productivity goals, including after-hours customer support.
• Apply performance management practices, including conducting evaluations, providing feedback, and addressing disciplinary issues when necessary.

Operational Excellence

• Oversee the teams responsible for managing our inventory, shipping, receiving, and distribution activities across all warehouses, ensuring their timely and accurate execution of tasks.
• Act as the escalation point between the operations, warehouse, and inventory teams to resolve complex issues.
• Manage and optimize racking configurations and equipment utilization for maximum efficiency and profitability.

Process Improvement and Reporting

• Identify and implement process improvements to enhance efficiency and align with company growth strategies.
• Monitor and report warehouse performance through key performance indicators (KPIs).
• Collaborate with the executive team, and clients to improve or establish new procedures.

Safety and Compliance

• Ensure compliance with health and safety standards and lead by example in promoting safe work practices.
• Conduct regular audits of warehouse operations to ensure adherence to company policies and legal regulations.
• Oversee equipment and facility maintenance schedules to ensure operational readiness.

Customer Focus

• Cultivate team morale and a commitment to providing exceptional customer experiences by promoting a shared sense of accountability and enthusiasm for service excellence.
• Serve as a point of contact for escalations, working closely with clients to address concerns.

Training and Development

• Oversee onboarding and training for new hires to ensure productivity meets company standards.
• Support the hiring, onboarding, and training of personnel, ensuring new team members are fully prepared to meet productivity and performance standards.
• Maintain training records and ensure all teams are adequately trained for their roles.
• Identify and support career advancement opportunities for team members.

Mindset & Personality:

• Strategic: Takes initiative and a strategic approach to day-to-day operations
• Driving: Persistent in achieving goals and objectives for the organization
• Persuasive: Able to influence others in achieving the organizations goals and objectives
• Proactive: Takes initiative and an organized approach to day-to-day operations as well as future needs
• Responsive: Committed to a high level of responsiveness both inside our business and with our customers and vendors
• Safety Conscious: Committed to strong safety culture and leads by example

Professional & Educational Background:

• 5 to 6+ years of experience as a Warehouse Manager, with a proven track record of leadership and operational excellence.
• 5 to 6+ years of expertise in national transportation, ensuring seamless logistics and distribution processes.
• 5+ years in 3PL warehouse environments, demonstrating proficiency in third party logistics operations and technology.

Skills & Ability:

• Skilled in managing high-volume distribution while maintaining meticulous attention to detail in inventory management.
• Skilled in accurately quotinga wide variety of warehousing opportunities, including:
• GDP-compliant storage.
• ISO 13485-compliant environments.
• Food-grade product handling.
• Dangerous Goods (DG) storage and management.
• Strong knowledge of e-commerce operations is required, with a focus on fulfillment and customer satisfaction.
• Advanced proficiency in logistics software and warehouse management systems leveraging technology to optimize operations and ensure seamless inventory control.
• Strong understanding of safety regulations and compliance standards in warehouse operations.
• Experienced in applying Lean and Six Sigma methodologies to drive process improvements and operational efficiency is an asset.

Effort & Working Conditions:

• Warehouse Environment
• Must be physically able to stand and walk around dock/warehouse for long periods of time
• May include occasional weekend work, shift work, in a highly targeted fast paced environment.
• Travel within the GTA to other warehouse locations

Why Join Us?

• Opportunity to shape client success and operational excellence in a dynamic logistics environment
• Collaborative and supportive team culture with a focus on continuous improvement
• Casual work environment
• Engaging social activities and events throughout the year
• Competitive salary and above-standard benefits with opportunities for professional growth

• Extended health benefits
• Dental care
• Vision care
• Employee Assistance Program
• Life insurance
• RRSP program

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.PI4663b458ab27-8722-36471479

NA Freight Forwarding Inc