Job Description

locations
Toronto, Ontario
Waterloo, Ontario
Halifax, Nova Scotia
Montreal, Quebec
time type
Temps plein
posted on
Publie hier
time left to apply
Date de fin : 28 novembre 2025 (Il reste 29 jours pour postuler)
job requisition id
JR25101056
Manulife Canada is the largest segment within Manulife, and the Canada segment has been committed to customers in our home market for over 135 years. We serve the needs of one in six adults across the country, including members of approximately 27,000 businesses and organizations. Our Canadian business lines are: group life, health, and disability insurance solutions for employers; insurance and guaranteed investment products including life, critical illness, segregated funds, and annuities sold via retail advisors; and Affinity group insurance offerings including life, health, travel, disability, and creditor insurance solutions sold through the Manulife CoverMe brand, mortgage brokers, travel advisors, and sponsor groups and associations; and flexible banking products through Manulife Bank.
Manulife Canada, Operations is one of the largest Operations teams at Manulife with 5,000 employees located across Canada, Philippines, and India. The COO for Manulife Canada is seeking a VP, Operations Excellence for Canada Operations to Serve as the executive leader for Operations Excellence, directly accountable for the strategic direction, execution, and outcomes of Canada Operations.
This role provides leadership to the rest of the Operations senior leadership team to ensure cohesive, aligned actions and delivery of key business objectives. A key focus for this role in the near-term will be to strengthen our core operations and digital customer leadership. This role is designed to lead and oversee the enabling capabilities that will manage through the complexity of multiple business lines in one geography. If you want to be at the heart of change and transformation and are excited by the opportunity to enable Operations to execute with excellence and help our businesses win in our home market; this role is an opportunity for you.
Position Responsibilities:Create and embed a consolidated Canada Ops approach to all of what we do touching the customer and employee. There is an opportunity to create enabling capabilities for this function to improve our ability to execute. Drive increased focus on shareholder commitments; in Ops this means improving our collective financial acumen, driving better benefits realization on business cases, and improving our forecasting capabilities so that we can effectively manage our expense line. Define and execute key segment and global Ops strategic initiatives (workforce strategy, operating & service model reviews, etc.) to continue to drive efficiency in our processes and effectiveness in our customer experience. Champion the adoption and integration of AI and automation across all of Canada Ops with a focus on empowering teams through upskilling, end to end process design, and evolving our automation roadmaps.

Detailed AccountabilitiesLead critical initiatives related to strategy implementation that could include select enterprise-focused mergers and acquisitions, research and development, multi business unit initiatives, and large-scale transformation and change efforts. Provide governance and counsel for Operations leadership team to enable execution of key business initiatives and ensure cohesive and aligned action across all business lines. Lead and leverage internal support partners (Finance, Risk, Compliance, Technology, HR teams) to enable close collaboration in achievement of overall Canada and Global Operations goals. Oversee the Canada Ops portfolio of initiatives; governance, decision-making, and benefits realization processes related to these initiatives, including engaging with executive leaders to build understanding, dedication and consensus. Fulfill a business advisory/value enhancement role in supporting management across the Ops group in the development and execution of our strategy to ensure it is lined up with both the Segment strategy and Global Function strategy and drives profitability across our segments. As the Ops landscape changes with technology advancements; lead our low code / no code center of expertise, drive our implementation of AI, while investing in employee upskilling and change management initiatives. Embed the customer experience in the heart of all that we do across Operations. Be the owner of the Canada Ops narrative for the various venues we are in (MOR, Business reviews, Strategic updates, etc.). Develop ongoing reporting and presentations to communicate key messages in a consistent manner, ensuring a Canada segment Ops view across all business lines. Build, deploy, and evolve Ops capabilities relating to the customer experience, employee experience, financial acumen, and strategic execution. Drive the coordination and execution of the Ops Senior Leadership Engagement strategy across various forums (including town halls, leadership meetings, Director Forums, etc.). Provide support to the COO on non-day to day production issues and initiative.

Required Qualifications:Demonstrated passion about both the customer and employee experience. At least 10 years of related business experience gained from financial institutions, strategic consulting, risk management, or other similar experience. Background in operations leadership and/or execution is preferred; with an interest in continuing to develop your career in Operations. Demonstrated ability to build a leading-edge team that drives new-age thinking. Curious about technology advancements (AI, Agentic AI), the role of Data and its collective ability to reimagine how Operations is executed. Experience in agile, waterfall, project management principles and lean/six sigma. Demonstrated ability to lead complex initiatives and effectively work through others with a focus on organizational change management. Highly developed analytical, problem-solving, influencing, and negotiating skills. Ability to operate with discretion, recognizing evolving agendas of key stakeholders. Strong verbal and written communication skills and interpersonal skills needed to effectively build relationships and connect with executives, internals partners, and customers. Outstanding communications judgment at all levels with both technical and non-technical audiences. Ability to work effectively within a matrixed, geographically dispersed team, using knowledge acquired across the organization and within a global workforce.

A propos de Manuvie et de John Hancock
La Societe Financiere Manuvie est un chef de file mondial des services financiers qui aide les gens a prendre leurs decisions plus facilement et a vivre mieux. Pour en apprendre plus a notre sujet, rendez vous a l'adresse www.manuvie.com.
Manuvie est un employeur qui souscrit au principe de l'egalite d'acces a l'emploi
Chez Manulife/John Hancock nous valorisons notre diversite. Nous nous efforcons d'attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiee que nos clients, et de favoriser la creation d'un milieu de travail inclusif qui met a profit la diversite de nos employes et les competences de chacun. Nous nous engageons a assurer un recrutement, une fidelisation, une promotion et une remuneration equitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyennete, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liee a une grossesse), de l'orientation sexuelle, des caracteristiques genetiques, du statut d'ancien combattant, de l'identite de genre, de l'expression de genre, de l'age, de l'etat matrimonial, de la situation de famille, d'une invalidite ou de tout autre motif protege par la loi applicable.
Nous nous sommes donne comme priorite d'eliminer les obstacles a l'acces egalitaire a l'emploi. C'est pourquoi un representant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiques pendant le processus de demande d'accommodement seront stockes et utilises conformement aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d'accommodement raisonnable dans le cadre du recrutement, ecrivez a recruitment@manulife.com.
Region de reference du salaire
Toronto, Ontario
Modalites de travail
Hybride
L'echelle salariale devrait se situer entre
$175,700.00 CAD - $326,000.00 CAD
Si vous posez votre candidature a ce poste en dehors de la region principale, veuillez ecrire a recruitment@manulife.com pour obtenir l'echelle salariale correspondant a votre region. Le salaire varie en fonction des conditions du marche local, de la geographie et de facteurs pertinents lies au poste telles les connaissances, les competences, les qualifications, l'experience et l'education ou la formation. Les employes ont egalement la possibilite de participer a des programmes de motivation et de toucher une remuneration incitative liee au rendement de l'entreprise et au rendement individuel.
Manuvie offre aux employes admissibles une vaste gamme d'avantages sociaux personnalisables, notamment une assurance soins medicaux, soins dentaires, sante mentale, soins de la vue, invalidite de courte et de longue duree, assurance vie et assurance DMA, assurance adoption, de maternite de substitution et de soins medicaux non urgents ainsi que des programmes d'aide aux employes et leur famille. Nous proposons egalement aux employes admissibles differents regimes d'epargne-retraite (y compris des regimes de rente et un programme international d'actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matiere d'education et de conseils financiers. Notre genereux programme de conges remuneres au Canada comprend les jours feries, les conges annuels, les conges personnels et les conges de maladie, et nous offrons toute la gamme des conges autorises prevus par la loi. Si vous posez votre candidature a ce poste aux Etats-Unis, veuillez ecrire a recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux conges remuneres specifiques aux Etats-Unis.