Job Description

Parks Canada - Lake Louise, Yoho & Kootenay Field Unit - Visitor Experience


Radium Hot Springs, BC


Note: if not already residing in the area, the selected candidate will be required to relocate. Work location is non-negotiable and telework is not available for this position.
PM-05


Anticipatory Indeterminate: Term, Acting, Deployment or Assignment-at-level with high probability of indeterminate in the future.


$96,535 to $104,361 (Salary Under Review)
For further information on the organization, please visit Parks Canada

Closing date: 30 September 2025 - 23:59, Pacific Time

Who can apply:

Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Apply online

Important messages

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We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.


Assessment accommodation


The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers (2024).



We will only accept on-line applications received via the jobs.gc.ca site.



Persons who are unable to apply on-line must contact the person listed below prior to the closing date.



For tips to navigate the application process step by step, refer to the following short video: https://www.youtube.com/watch?v=0GW7P3g9hhI.




Tips for applicants:

Please provide complete and thorough details of your education and experience. Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided. Failure to provide sufficient information may result in your application being screened out of the competition.


Our intention is to communicate with candidates via email. Candidates must include in their application a valid email address and ensure this address is functional at all times and accepts messages from unknown users. It is the candidate's responsibility to ensure that any changes to their personal information be provided to the email address indicated on this job advertisement.

Duties

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Manages day to day hot springs pool operations.



Manages the development and delivery of the visitor experience program through a client/visitor and market/business-centered approach to enhance and ensure visitor satisfaction, enjoyment and connection to place.



Manages a site characterized by program and operational challenges with issues of moderate complexity and scope.




We are seeking: a dynamic individual with good judgment and integrity, who takes responsibility, makes things happen and strives for excellence to work as the Radium Hot Springs Pools Team Leader.




As Team Leader, you will:

Lead the Radium Hot Springs Pools team in providing visitors a safe and enjoyable experience to the hot springs. Present to Canadians a site that was instrumental in the decision to create the Park that surrounds it.


Key objectives over the coming years will be to focus on enhancing visitation to the site, maintaining the high standards of service and conservation for which Parks Canada is world renowned, and pursing opportunities to profile the facility to Canadians where they live and learn.

Work environment

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Parks Canada is a federal government agency responsible for the protection and preservation of Canada's outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.



Parks Canada fosters a diverse and inclusive work environment. You can make a difference by bringing your unique experience, background, and perspective to our work. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.



Top reasons to work for Parks Canada:

? Work-life balance

Paid vacation and leave

Pension and retirement benefits

Health and dental benefits

Training and professional development

? Working in beautiful locations

Transfer and promotion opportunities

Diverse and inclusive workplaces

Contribution to public service

Intent of the process

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The results of this process will be used to fill one temporary vacancy with high probability of permanent in the future, and may be used in the future to fill permanent or temporary vacancies that may arise at the PM 05 group and level, in the same, or other, areas within the Parks Canada Agency with full or part-time hours for various tenures, such as: Indeterminate, Term, Acting Assignment or Assignment at level, depending on status of the selected candidate.

Positions to be filled:

1

Information you must provide

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Your resume.


Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

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EDUCATION

Graduation with a degree from a recognized university with specialization in business administration, marketing, recreation, leisure studies, tourism or other discipline relevant to the position or an acceptable combination of education, training and experience.


Degree equivalency


EXPERIENCE

Recent and significant experience managing financial and human resources. Includes experience in directly supervising staff, leading teams, managing their performance, managing budgets and forecasting.
Establishing and maintaining working relationships with internal and external clients, local communities, partners+, stakeholders++, contractors or vendors to achieve operational goals. Coordinating and monitoring daily operational activities, contracted work, including issue analysis and problem solving. Providing advice and guidance to senior managers and staff.


Recent is defined as performing the duties within approximately the last two (2) years.


Significant experience is defined as the depth and breadth of experience that would normally have been gained performing the duties for a period of approximately two (2) years.




+Partner refers to an organization with whom you are in a working relationship. This working relationship is based on mutual benefit and a clear agreement that sets out shared goals and objectives and the terms of the arrangement. Partners can be from the not-for-profit sector (such as NGOs, academia, cooperative associations etc.), other governmental organizations and Destination Marketing Organizations (DMO).



++Stakeholder refers to individuals or groups representing all sectors of Canadian society that have an interest in, or influence upon your actions and directions. Stakeholders self-select their level of involvement. Stakeholders may have a geographic sphere of influence, or they may have a virtual constituency with no actual geographic locations.

The following will be applied / assessed at a later date (essential for the job)

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English essential


Information on language requirements


KNOWLEDGE

The Parks Canada Agency and its mandate, strategic direction, legislation and policies; and acts, regulations, and policies related to visitor experience such as hot springs, entry gates, and visitor reception centers. British Columbia Health regulations, BC Guidelines for Pool Operations, and Lifesaving Society safety standards and pool and/or hot springs best practices. Current and emerging trends that relate to the delivery of visitor experience services, facilities operation, and visitor use management.
ABILITIES

Managing Resources and Leadership - manage resources (time, financial, human, physical and information) to achieve planned goals and lead teams. Analytical Thinking - analyze issues and opportunities to develop creative solutions and operational plans. Planning and Organizing - prioritize effectively, organize work with competing priorities and/or in a complex environment. Organizing and maintaining peer networks, client relationships, Indigenous relationships, partners and other collaborative arrangements. Planning, developing, delivering, and evaluating activities, programs, and services consistent with national and provincial standards, practices, local realities, and evolving visitor demand.
PERSONAL SUITABILITY

An effective leader who:

Communicates effectively both orally and in writing, Exercises sound judgment, Personally connects with people, Demonstrates integrity, Takes responsibility, and Strives for excellence.

The following may be applied / assessed at a later date (may be needed for the job)

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ASSET QUALIFICATIONS

Recent and significant experience planning and managing a pool and/or hot springs services and operations related to the provision of high-quality visitor experience.
Experience in determining visitor services requirements and developing and implementing plans based on visitor trends, data, and use management issues, including evaluating program/project effectiveness.
OPERATIONAL REQUIREMENTS

Willingness to wear a Parks Canada uniform and personal safety equipment. Willingness to travel and/or work in a variety of weather conditions for extended periods of time. Willingness to work weekends, statutory holidays and irregular hours.

Conditions of employment

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Reliability Status security clearance - Obtain and maintain Reliability Status security clearance. Learn more about Security Screening here: https://parks.canada.ca/agence-agency/emplois-jobs/securite-security

Possession and maintenance of a valid class 5 driver's license (Class L, N or other graduated license will not be accepted). Obtain and maintain Standard First Aid (or equivalent) and CPR.

Other information

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The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.


Information on employment equity


Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.



Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.



Each person is entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.