Job Description

Parks Canada - Visitor Experience


Jasper National Park of Canada (Alberta)


PM-05


Anticipatory - Term/Acting/Assignment-at-level - Fall 2025 to March 31, 2027 (with possibility of extension)


$96,535 to $104,361 (salary under review)
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Closing date: 14 September 2025 - 23:59, Pacific Time

Who can apply:

All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Apply online

Important messages

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We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.


Assessment accommodation


On-site presence is required for this role. Parks Canada Housing is an option that could be explored to assist you in making this happen.



No cover letter required - Respond to questions in the on-line application via the jobs.gc.ca site.



Additional information may be requested after closing date for screening and/or assessment purposes.



NOTE: Applicants must clearly demonstrate how they meet the Education and Experience factors listed in the Essential Qualifications when responding to the questions in the on-line application. Applicants must clearly demonstrate how they meet these factors by providing concrete examples with significant details to explain WHEN, WHERE and HOW you meet each factor. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described when responding to the questions in the on-line application.




Failure to clearly demonstrate how you meet the Education and Experience factors when responding to the questions in the on-line application, may result in the rejection of your application.

Duties

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As Visitor Services Team Leader V - Operations Coordinator, you oversee the development and delivery of visitor services in the Jasper Field Unit, reporting to the Visitor Experience Manager.




You manage programs, projects, and daily operations, lead multi-functional teams, and supervise staff. You build relationships with partners, assess visitor service needs, and provide strategic advice to support operational success. You analyze operational costs, oversee service contracts, track revenue, and manage significant salary as well as goods and services budgets.



You build strong relationships and collaborate closely with Parks Canada colleagues to ensure that campgrounds, visitor facilities and day use areas are safe, welcoming, and maintained to a high standard. You are responsible for the implementation and on-going assessment of all standard operating procedures, the Occupational Health and Safety (OHS) program, and training for visitor services staff.




Key areas:

Entry Gates Front-Country Campgrounds (both reservable and self-registration) Visitor Facilities and Day Use Areas

Work environment

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The mountains are calling...



Come and fall in love with the mountains that surround us every day. Our laid-back mountain town offers easy access to majestic peaks, endless outdoor adventure, pristine wilderness and abundant wildlife.



Jasper is the largest and wildest of the Rocky Mountain National Park, extending over 11,000 square kilometers. Over 2 million visitors a year come to explore the glaciers of the Columbia Icefield, hot springs, lakes and waterfalls and the twinkling galaxy of stars.



If you have a passion for the outdoors, come live and work in this beautiful place and explore these extraordinary mountains. We offer a work life balance that will enable you to spend your free time hiking, biking, skiing, camping or just taking in the beauty of your surroundings.



Be part of a dedicated team, working hard to protect and restore our national parks and historic sites; play a role in enabling people to further discover and connect with our parks and heritage now and for generations to come.



You'll be able to call a beautiful national park HOME.

Intent of the process

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This process is intended to fill an anticipated vacancy (term, acting, or assignment-at-level) and to establish a qualifying list that may be used to staff similar positions across various tenures (indeterminate, seasonal, temporary, full-time, part-time), security levels, language requirements (English essential; Bilingual imperative), and locations.

Positions to be filled:

1

Information you must provide

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Your resume.


Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

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EDUCATION:

Graduation with a degree or diploma from a recognized educational institution with specialization in business administration, recreation, leisure, tourism, communication, or other discipline related to the position; or an equivalent combination of education, training, experience and/or traditional knowledge.



Proof of education will be required at time of interview.


Degree equivalency


EXPERIENCE IN:


Managing visitor service programs, projects and/or operations Coordinating and monitoring daily operational activities, contracted work, including issue analysis and problem solving Establishing and maintaining working relationships with internal and external clients, partners, or stakeholders to achieve operational goals. Significant experience managing financial and human resources. Includes experience directly supervising staff and managing their performance.
Leading multi-functional teams Determining visitor services requirements and developing and implementing plans based on visitor trends, data, and use management issues, including evaluating program/project effectiveness Providing strategic advice to management


Significant is defined as a minimum of 2 years experience managing a variety of staff and the associated financial resources to deliver services.

The following will be applied / assessed at a later date (essential for the job)

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English essential


Information on language requirements


KNOWLEDGE OF:


The Parks Canada Agency vision and mandate, especially as they related to visitor experience and conservation in national parks. Current and emerging trends that relate to the delivery of visitor experience services, facilities operation, and visitor use management.
ABILITIES:


Manage human and financial resources in an environment with multiple competing priorities. Analytical thinking - analyze issues and opportunities to develop creative solutions and operational plans. Plan and organize - prioritize effectively, organize work with competing priorities or in a complex environment. Team leadership - lead multi-functional teams in the provision of visitor opportunities. Plan, develop and deliver activities, programs and services consistent with national standards, local realities and evolving visitor demand. Communicate effectively both orally and in writing
PERSONAL SUITABILITY:

Communicates effectively Takes responsibility Makes things happen Exercises sound judgement Strives for excellence

The following may be applied / assessed at a later date (may be needed for the job)

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ASSET QUALIFICATIONS:

Managing visitor services or operations in remote or seasonal environments, particularly in national parks or similar settings. Leading or implementing Occupational Health and Safety (OHS) initiatives for a team, including ensuring compliance and measurable improvements. Integrating sustainability, conservation, or environmental stewardship into operational planning or visitor programs.
OPERATIONAL REQUIREMENTS:

Wear a Parks Canada uniform and abide uniform policy Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required Sit during extended periods (50-75% of the day) Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements

Conditions of employment

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Must be met prior to employment:

Obtain and maintain a reliability status Possession and maintenance of a valid Alberta Class 5 driver's license or equivalent

Other information

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The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.


Information on employment equity


The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.



In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.



Persons are entitled to participate in the appointment process in the official language of their choice.



Travel cost for individuals who are not Federal Public Servants will not be covered.



You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.



The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers (2024).

We thank all those who apply. Only those selected for further consideration will be contacted.