Job Description

Overview

Are you a customer service professional who wants to work on the cutting edge of entertainment? If so, you can help take our newest entertainment experience to the next level by joining our growing team at Kelowna Karting Entertainment Centre. Zero Latency provides the most technologically advanced, immersive virtual reality gaming experiences on the planet. Come and be part of this journey and help build the next generation of social interactive entertainment!

We are looking for Game Masters who can guide customers through Zero Latency's world leading experience with great energy and professionalism.

You will oversee player safety briefings and run game sessions. Your priority is ensuring player safety and delivering high-end customer experiences.

Responsibilities

Customer greeting, check-in, suit-up and suit-down Presenting the player safety briefing Managing in-game sessions and ensuring player safety Identifying, troubleshooting, and recording technical issues Maintenance of Virtual Reality equipment Supporting site team leaders Opening and closing the venue

Experience

1+ years of customer experience in the entertainment/hospitality industry Ability to manage excited customers Comfortable managing high-pressure situations, with the ability to actively and quickly resolve potential issues while keeping customers engaged Strong ability to consistently multi-task with a high attention to detail Engaging oral presentation skills A passion for VR, gaming and technology Available weeknights and weekends
You must be reliable, punctual and well-presented with the ability to prioritise tasks. To succeed in this role, you should be comfortable working as part of a team.

Job Types: Full-time, Part-time

Pay: $17.85-$20.00 per hour

Expected hours: 15 - 40 per week

Benefits:

Casual dress Company events On-site parking Paid time off
Location:

Kelowna, BC V1X 7S8 (required)
Work Location: In person