Job Description

Are you a customer service professional who wants to work on the cutting edge of entertainment? I f so, you can help take our world-leading entertainment experience to the next level by joining our Vancouver team. Our Free Roam Virtual Reality experiences are world-leading, with venues across the globe.

ABOUT ZERO LATENCY

With 90+ venues across 25+ countries, Zero Latency is the largest free-roam VR network in the world Latency provides the most technologically advanced, immersive virtual reality experiences.

WHY WORK FOR ZERO LATENCY?

The best thing about us is the people; you'll never find a friendlier, more hardworking bunch! We pride ourselves on customer service and value teamwork! In addition to that, we offer team outings, social events, and free ZL tickets. Not to mention that you'll be working on cutting-edge technology!

If you love to Inspire the Customer - Hustle - Create Awesome Daily - Imagine Big then please read on!

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What We're Looking For:

Commitment

to providing top-tier service and an immersive experience for every guest

Exceptional customer service skills

- outgoing, patient, and energetic A

team player

who thrives in a collaborative environment Strong problem-solving skills and the ability to think on your feet Availability for a

part-time schedule

, including evenings and weekends

PRIMARY RESPONSIBILITIES

Customer greeting, check-in, Assist customers with VR equipment Present safety briefings Manage in-game sessions and ensure player safety Identify, troubleshoot and record technical issues Maintenance of Virtual Reality equipment Work collaboratively with team members Opening and closing the venue

WHO YOU ARE

2+ years of customer experience in the entertainment/hospitality industry Ability to manage excited customers Comfortable in high-pressure situations, with the ability to quickly resolve potential issues while keeping customers engaged Strong oral presentation skills Engage in a friendly and enthusiastic manner with customers Enjoy working in small and large teams A passion for VR, gaming and technology Available weeknights and weekends Sales experience would be an asset
You must be reliable, punctual, and well-presented, and you must have the ability to prioritize tasks. To succeed in this role, you must be able to work in a team and be customer service-oriented.

WORKING HOURS

We currently have a part time position at our Vancouverlocation. The position is will include weeknights and weekends with up to 40 hours per week.

Job Type: Part-time

Pay: From $19.00 per hour

Benefits:

Flexible schedule On-site parking Store discount
Ability to commute/relocate:

Vancouver, BC V5T 4G5: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you comfortable speaking in front of groups and leading interactive experiences?
Experience:

customer service: 1 year (required)
Work Location: In person