Job Description

Join the Future of Entertainment as a Game Master at Zero Latency Vaughan!

Are you a customer service professional eager to be part of the cutting-edge world of immersive entertainment? Zero Latency Vaughan is looking for energetic and dedicated Game Masters to join our team as we prepare to open our new, state-of-the-art Free Roam Virtual Reality (VR) entertainment facility. As a Game Master, you'll play a crucial role in providing a world-leading, interactive VR gaming experience to our customers. This is your opportunity to be part of something extraordinary, delivering the next generation of social entertainment to the masses. Ready to make an impact?

About Zero Latency Vaughan

Zero Latency Vaughan will be the latest addition to the global Zero Latency family. We are currently in the process of building an innovative new facility in Vaughan that will showcase our pioneering Free Roam VR technology. When it opens, this location will offer an unparalleled immersive gaming experience, providing customers with the chance to explore vast virtual worlds while interacting with their friends and teammates. Be part of the team that helps to deliver an unforgettable adventure for players in this exciting new venue!

About Zero Latency

As the global leader in free-roam, multiplayer, virtual reality gaming, Zero Latency has transformed the way people experience VR. With 74 locations in 27 countries (and counting), Zero Latency is known for providing the most advanced and immersive VR gaming experiences available. Whether battling in a zombie apocalypse or exploring new worlds, Zero Latency's experiences are designed to bring friends and strangers together in a shared journey like no other.

Your Role: Game Master

As a Game Master, you will be the face of Zero Latency's VR experience, guiding customers through their journey from start to finish. You'll manage the entire player experience, from greeting them upon arrival to ensuring they're immersed in a seamless, exciting VR experience. Your role is not just about game facilitation - it's about delivering an exceptional customer experience while maintaining safety and excitement. If you love technology, gaming, and providing top-tier service, this is the perfect role for you!

Primary Responsibilities

Customer Greeting and Check-In:

Welcome guests to Zero Latency Vaughan with a friendly and enthusiastic attitude. Guide them through the check-in process and assist with suit-up procedures, ensuring a smooth transition into their experience.

Safety Briefings:

Deliver clear, engaging, and informative safety briefings to ensure all players understand the rules, equipment, and safety protocols before entering the VR arena.

Game Session Management:

Lead in-game sessions by providing assistance, maintaining game flow, ensuring player engagement, and resolving any gameplay issues. Safety is always your first priority.

Technical Troubleshooting:

Identify, troubleshoot, and document any technical issues that arise during gameplay, ensuring minimal disruption to the experience.

Equipment Maintenance:

Maintain and care for VR gear, ensuring it is in top working condition for every game session.

Team Support:

Assist site leaders with various duties, including venue operations, event execution, and general team collaboration.

Merchandise Sales:

Engage with customers to recommend and sell Zero Latency-branded merchandise.

Venue Operations:

Participate in the opening and closing of the venue, ensuring everything is ready for the day's operations and that the venue is secured at the end of each shift.

Who You Are

Customer Service Pro:

With at least 2 years of experience in customer service within the entertainment or hospitality industry, you're comfortable handling a wide range of customer needs and requests.

People Person:

You have a natural ability to engage with customers, managing their excitement and ensuring they have the best possible experience, even in high-pressure situations.

Problem Solver:

Able to resolve challenges quickly and calmly while keeping customers engaged and excited.

Excellent Communicator:

Strong verbal communication skills and an engaging presentation style that ensures customers are informed, entertained, and immersed in the experience.

Team Player:

Whether in small or large groups, you thrive in a collaborative environment and contribute to team success.

Goal-Oriented:

Experience working towards individual and team KPIs, with a focus on performance, customer satisfaction, and operational success.

Passionate About Technology and Gaming:

An enthusiasm for virtual reality, gaming, and technology that translates into your work and customer interactions.

Reliable and Punctual:

You understand the importance of being on time, well-presented, and able to prioritize tasks effectively in a dynamic work environment.

Flexible Availability:

Ability to work evenings, weekends, and holidays as needed, ensuring the best service for our customers at peak times.

Working Hours

This is a , part-time position with an average of 20 hours per week. Flexible availability required to meet the demands of the business and can be discussed further. You will be part of a dynamic and evolving schedule that ensures we offer amazing experiences every day.

How to Apply

Excited to join the Zero Latency team? We'd love to hear from you! To apply, please fill out the application form below and provide your details. Let us know why you're the perfect fit for this role, and get ready to step into the future of entertainment!

Job Types: Part-time, Permanent

Pay: $17.20-$19.00 per hour

Expected hours: 10 - 20 per week

Work Location: In person