Job Description

VIP Advisor For Customer Care

Does Luxury speak to you? As VIP Advisor you will be getting to know our most valued clients to anticipate their every need and create exceptional travel experiences. This role delivers an all-inclusive VIP Service for Hotel Owners, Shareholders, Brand Partners and Residential Owners. As their single point of contact you will provide personalized recommendations and the exclusive concierge services that truly define luxury.

Location and Remote Information:

• Must be currently legally entitled to work full-time in Canada
• Must be located in one of the following Canadian provinces: New Brunswick, Nova Scotia, or Prince Edward Island
• Onsite at our centre in Moncton or Remote (work from home), the choice is yours!
• For remote positions must have a direct connect high-speed internet connection (not wireless or satellite) and a suitable home office workspace. Virtual training is an option

What is in it for you:

• The opportunity to work with our diverse team in Moncton and our global community of members, creating memories and connecting people and cultures
• Ongoing training and learning to continuously grow your expertise
• Medical and Dental benefits, comprehensive company paid coverage to take care of you and your family
• 2 weeks paid vacation; 13 paid statutory holidays annually
• A company matching Pension Plan and an annual Wellness Subsidy
• Discounted rates at our 5000+ Accor properties worldwide
• Strong sense of belonging, with fun activities where colleagues become friends
• Industry-leading, award winning initiatives to protect our planet and act as social elevators for our communities

What you will be doing:

Reporting to the Team Leader, Customer Care:

• Deliver an all-inclusive VIP service for owners, shareholders, brand partners and Residential Owners
• Offer your expert recommendations based on product and destination knowledge and assist customers in all inquiries
• Review all VIP reservations to ensure proper benefits and arrival information is up to date and accurate
• Maintain our extensive guest profile history database of personal preferences and information
• Collaborate with Coordinator, Customer Care (VIP), our hotel designates and corporate administrative Colleagues to provide a seamless guest experiences
• Follow standard operating procedures to ensure accuracy, and be a contributing participant in team process update calls

Your experience, skills and availability include:

• Professional level fluency in English is required, speaking, reading and writing
• This is full-time, permanent career position
• Must be able to attend 4 weeks of daytime training, either virtually or onsite
• Shift work is required, including afternoons, evenings, some weekends and holidays
• Computer literate, with experience in Microsoft Office and the ability to learn new software
• Minimum of 1 year experience in a related sales or customer service position
• A willingness and devotion to serving the needs of the international traveler
• Excellent verbal and written communication, listening and organization skills
• Self-confident, with the ability to motivate others to action in a tactful manner
• Work well under pressure in a fast paced environment, with an ability to discern priorities and adapt quickly to different situations
• Desire to work cohesively as part of a team

Your team and working environment:

The VIP, Customer Care Team is a close-knit team of experts who take pride in providing luxury customer service to all of our guests. We work collaboratively to ensure a seamless experience for our top-tiered members and a fulfilling and fun working environment for our team.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are proud to share that our Global Reservation Centre won the 2022 Diversity, Equity and Inclusion Award from the Chamber of Commerce of Greater Moncton Business Excellence Awards.

Why Work For Accor?

We are far more than a worldwide leader. We welcome you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit Tip: To see all our Global Reservation Centre opportunities, filter your search by entering "Moncton" in the Search box for Job Title Field.
Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS

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