Model, coach and hold managers and staff accountable for providing an exceptional customer
service experience
Demonstrate leadership by taking an active role on the floor to engage and build rapport with customers and proactively provide support for team members
Provide guidance and support to the Managers to effectively manage their teams and resources to ensure consistency in service delivery and product quality standards
Establish and maintain regular communications with staff by any or a combination of, although not limited to: daily briefings and shift lists, group email, regular staff meetings, training sessions, and app-driven group messaging
Identify systems and communication chains that will simplify and improve operational efficiencies
Performance
Monitor and measure overall store performance and with a thorough understanding to
report issues, performance results, opportunities, and challenges, along with recommendations for improvement, collaborating with the CEO
Support Store Managers to optimize profitability by controlling key variable costs of food, coffee, supplies and labour
Maintain control and management of inventory including reconciliation of invoicing, waste reporting, and inter unit transfers
Monitor and uphold store brand standards in service, product quality and image
Quality Assurance
Understand and highlight issues related to product or service quality. Bring solutions forward for discussion with Store Managers and CEO
Support the Store Managers to monitor equipment performance and follow preventative maintenance schedules to reduce repair, including periodic deep cleaning and tech maintenance
Monitor posted public and staff information for relevancy and time-sensitivity
Operations
Support daily operations if Store Managers are off or unavailable. in all areas of service: FOH,
Coordinate seasonal menu changes, new product launches, and holiday strategies
Maintain accuracy of POS for ordering efficiency and reducing data clutter
Maintain and report monthly petty cash reconciliation as per company standards
Process daily bookkeeping paperwork and submit in a timely manner.
Follows and complies with SV Cash Handling and Transaction protocols
Follows Health and Safety protocols
Follows Company Employee Handbook guidelines and protocols
Requirements
Minimum three years experience managing food and beverage retail required
Proven experience successful leadership of a multi-departmental team of staff
Proven experience working with basic financial report spreadsheets
Proven experience working with managerial functions of Point of Sale software and hardware
Working knowledge of MS word and communicating with email
Ability to work a flexible schedule including weekdays, weekends and holidays and shifts that
meet business needs
Willing to be available to manage business needs outside of operating hours if required