Job Description

Description

Leadership

• Model, coach and hold managers and staff accountable for providing an exceptional customer

service experience

• Demonstrate leadership by taking an active role on the floor to engage and build rapport with customers and proactively provide support for team members
• Provide guidance and support to the Managers to effectively manage their teams and resources to ensure consistency in service delivery and product quality standards
• Establish and maintain regular communications with staff by any or a combination of, although not limited to: daily briefings and shift lists, group email, regular staff meetings, training sessions, and app-driven group messaging
• Identify systems and communication chains that will simplify and improve operational efficiencies

Performance

• Monitor and measure overall store performance and with a thorough understanding to

report issues, performance results, opportunities, and challenges, along with recommendations for improvement, collaborating with the CEO

• Support Store Managers to optimize profitability by controlling key variable costs of food, coffee, supplies and labour
• Maintain control and management of inventory including reconciliation of invoicing, waste reporting, and inter unit transfers
• Monitor and uphold store brand standards in service, product quality and image

Quality Assurance

• Understand and highlight issues related to product or service quality. Bring solutions forward for discussion with Store Managers and CEO
• Support the Store Managers to monitor equipment performance and follow preventative maintenance schedules to reduce repair, including periodic deep cleaning and tech maintenance
• Monitor posted public and staff information for relevancy and time-sensitivity

Operations

• Support daily operations if Store Managers are off or unavailable. in all areas of service: FOH,
• Coordinate seasonal menu changes, new product launches, and holiday strategies
• Maintain accuracy of POS for ordering efficiency and reducing data clutter
• Maintain and report monthly petty cash reconciliation as per company standards
• Process daily bookkeeping paperwork and submit in a timely manner.
• Follows and complies with SV Cash Handling and Transaction protocols
• Follows Health and Safety protocols
• Follows Company Employee Handbook guidelines and protocols

Requirements

• Minimum three years experience managing food and beverage retail required
• Proven experience successful leadership of a multi-departmental team of staff
• Proven experience working with basic financial report spreadsheets
• Proven experience working with managerial functions of Point of Sale software and hardware
• Working knowledge of MS word and communicating with email
• Ability to work a flexible schedule including weekdays, weekends and holidays and shifts that
• meet business needs
• Willing to be available to manage business needs outside of operating hours if required

Position Type

Permanent

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