Job Description


Description

Leadership

  • Model, coach and hold managers and staff accountable for providing an exceptional customer
service experience
  • Demonstrate leadership by taking an active role on the floor to engage and build rapport with customers and proactively provide support for team members
  • Provide guidance and support to the Managers to effectively manage their teams and resources to ensure consistency in service delivery and product quality standards
  • Establish and maintain regular communications with staff by any or a combination of, although not limited to: daily briefings and shift lists, group email, regular staff meetings, training sessions, and app-driven group messaging
  • Identify systems and communication chains that will simplify and improve operational efficiencies
Performance
  • Monitor and measure overall store performance and with a thorough understanding to
report issues, performance results, opportunities, and challenges, along with recommendations for improvement, collaborating with the CEO
  • Support Store Managers to optimize profitability by controlling key variable costs of food, coffee, supplies and labour
  • Maintain control and management of inventory including reconciliation of invoicing, waste reporting, and inter unit transfers
  • Monitor and uphold store brand standards in service, product quality and image
Quality Assurance
  • Understand and highlight issues related to product or service quality. Bring solutions forward for discussion with Store Managers and CEO
  • Support the Store Managers to monitor equipment performance and follow preventative maintenance schedules to reduce repair, including periodic deep cleaning and tech maintenance
  • Monitor posted public and staff information for relevancy and time-sensitivity
Operations
  • Support daily operations if Store Managers are off or unavailable. in all areas of service: FOH,
  • Coordinate seasonal menu changes, new product launches, and holiday strategies
  • Maintain accuracy of POS for ordering efficiency and reducing data clutter
  • Maintain and report monthly petty cash reconciliation as per company standards
  • Process daily bookkeeping paperwork and submit in a timely manner.
  • Follows and complies with SV Cash Handling and Transaction protocols
  • Follows Health and Safety protocols
  • Follows Company Employee Handbook guidelines and protocols
Requirements
  • Minimum three years experience managing food and beverage retail required
  • Proven experience successful leadership of a multi-departmental team of staff
  • Proven experience working with basic financial report spreadsheets
  • Proven experience working with managerial functions of Point of Sale software and hardware
  • Working knowledge of MS word and communicating with email
  • Ability to work a flexible schedule including weekdays, weekends and holidays and shifts that
  • meet business needs
  • Willing to be available to manage business needs outside of operating hours if required
Position Type

Permanent

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Job Detail

  • Job Id
    JD2262965
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Vancouver, BC, Canada
  • Education
    Not mentioned