Job Description

Veterinary Services Manager, Companion Animal





Reporting to the National Sales Manager, the Veterinary Services Specialist is responsible for:


Acting as a Technical Expert in terms of Ceva's Product Ranges, responding to product related questions and issues, and guiding/supporting Customers, and Ceva's Territory Managers, towards successful Veterinary Services outcomes. Being involved in generating a solid network of Professionals and Key Stakeholders within the industry. Being responsible for the continuous monitoring of products (therefore spending most of the time in the field.)




Accountabilities:


Implement the Local Customer Plan, based on the Canadian Strategy and Corporate Guidelines Act as the first point of contact in the field, implementing effective market support, following up on product deployments and generating evidence on product successes Review, and update, the Local Customer Plan for every Customer during monthly meetings with the Companion Animal Team Collaborate on the creation of technical articles Ensure alignment with Corporate Strategic/Key Account Management and Marketing Publish technical articles Work with Marketing and the Business Unit Manager on creating and rolling out innovative product launch programs Maintain positive relationships with Customers via regular visits, events and/or calls Collaborate with all local teams, in order to ensure the successful execution of the Local Customer Plan Participate actively in the discovery steps for Key Accounts Act as a key contact to build trust and credibility within the local market In the case of Customers requiring troubleshooting, demonstrate responsiveness by scheduling visits immediately and taking the actions necessary to resolve the reported issues Conduct regular Customer visits and provide professional consultations, communicate with Customers on a weekly/monthly basis (depending on monitored results), and plan reviews on a yearly basis for more detailed results analyses/feedback Provide technical and scientific advice to Customer- and Sales personnel Participate regularly in Business Reviews with Key Customers Attending regular Corporate-led training, congresses, seminars and events in his/her professional areas of expertise Self-train on new technical updates, in order to maintain high levels of expertise, and share that knowledge with the team Develop training on technical activities, with the aim of sharing this knowledge with Customers Ensure technical training of the Business Unit's local organization, supporting Customer Services/Sales team activities Develop training on technical activities, with the aim of sharing this knowledge with Key Customers Define specific Customers' trials Ensure valuable monitoring of products by receiving, collecting and analyzing samples from Customers Share collected information with Customers and store the information, in the available tools, for later projects. Ensure the quality of data collected Give continuous feedback to the Business Unit Manager on achievements, problems and/or recent Customer updates Communicate activity protocols and trial results to colleagues Scientific Expertise Management and Networking Maintain networks with Animal Health institutes, laboratories, universities, Key Opinion Leaders, suppliers of equipment etc., in order to stay abreast of new technologies Deliver diagnoses and Expert support, as needed May have direct reports in the future




Competencies:


Drive Ambition & Accountabilities Influence Others Collaborate with Empathy Engage & Develop Shape Solutions out of Complexity Client Focus




Qualifications:


A DVM/VMD degree is required 5+ years clinical companion animal practice required Veterinary pharmaceutical industry experience required Bilingual English/French is a plus Field based requiring 50-75% travel

Your profile :

Qualifications:

A DVM/VMD degree is required 5+ years clinical companion animal practice required Veterinary pharmaceutical industry experience required Bilingual English/French is a plus * Field based requiring 50-75% travel