Job Description

Eagle Ridge Veterinary Hospital is looking for a friendly, compassionate

Client Service Representative (CSR)

to join our close-knit, supportive team. Our CSRs are the welcoming face of our hospital and play a big role in helping pets and their people feel comfortable, heard, and cared for.

What You'll Do:

Greet clients and pets with kindness, warmth, and professionalism Answer phones, schedule appointments, and keep the front desk running smoothly Communicate clearly and calmly with clients and the medical team Support Fear Free, patient-focused care Handle invoicing, client records, and daily administrative tasks Help maintain a clean, organized, and welcoming hospital

What We're Looking For:

A people-person with strong customer service and communication skills Someone who deeply loves animals and is looking for more than just a job Someone who stays calm, organized, and positive in a busy environment A team player who enjoys supporting others Veterinary or medical reception experience is a bonus (we're happy to train the right person!)

Why You'll Love It Here:

Kind, respectful, and supportive team culture Training, mentorship, and room to grow Competitive wages and benefits Meaningful work making a difference for pets and the people who love them
If you love helping people, care deeply about animals, and want to be part of a team that truly supports one another, we'd love to hear from you

Job Type: Full-time

Pay: $17.85-$20.00 per hour

Expected hours: No less than 30 per week

Benefits:

Dental care Employee assistance program Extended health care On-site parking Paid time off RRSP match
Work Location: In person