Job Description

Veterinary Receptionist - Oncology

Department: Oncology

Reports to: Client Care Supervisor

This position performs tasks similar to a receptionist and is responsible for facilitating timely and effective communication between the Oncology department and various internal and external sources.

Canada West Veterinary Specialists

is an exciting multi-disciplinary specialty referral practice with a dedicated 24-hour ERCC service. We are a certified Level II Veterinary Trauma center as designated per the Veterinary Committee on Trauma (VetCOT). We have 6 specialty departments, including Oncology, Neurology, Diagnostic imaging, Surgery and, Internal Medicine with added services of Rehabilitation therapy and an in-house lab.

With a team of just over 170 staff members we are a group of dedicated and diverse individuals passionate about working together to provide the best patient care and client satisfaction.

JOIN US?

Although a busy hospital we take pride in our staff and focus on providing a safe and fun place to build a career.

BENEFITS:

We grow together with our monthly in-house Continuing Education presentations Subsidized extended health benefits 5 paid sick days per year Uniform allowance Wellness Spending account We believe in your well-being and provide a company sponsored Employee Assistance Program (EAP) enabling access to caring professionals that can help access support related to fitness, physical health and mental well-being programs. We provide employer paid Pet insurance to our employees. We believe in recognizing our staff with an anniversary recognition program. We have a profit-sharing program to recognize our staff's contributions for our success. We have fun together with our hospital sponsored social events like; having Food Trucks visit us onsite, Halloween pumpkin carving contests, Annual Christmas Party, Pub Nights, etc.

DUTIES AND RESPONSIBILTIES

Ensures written communications, including referrals, telephone calls, voicemails and emails are forwarded to the appropriate recipient in the service and those responses are forthcoming in a timely manner. Receives and returns all incoming and outgoing telephone calls for the Service. Provides a timely response to clients after receiving voicemail communication (all messages left during business hours must be returned on the same day, regardless of whether an answer can be provided). Ensures all emergent telephone calls and referrals are triaged appropriately and delivered to the specialist on the case. With direction from the Specialists, obtains information from or disseminates information to clients, referring veterinarians and their practice staff, CWVS doctors and staff. Enters referrals into the computer system, ensuring that all important documentation is attached and prepared for consultation days. Provides daily email or telephone updates to clients on status of invoice for hospitalized patients. Ensures communication is completed in a timely manner. Assists the department in its overall communication with other areas of the hospital. Updates client on financial status at time of transfer and of further estimates of financial cost of ongoing care. Ensure all Service records are complete, files are organized appropriately and correctly documented as per hospital paperless protocol and procedures.

KNOWLEDGE, SKILLS AND ABILITIES

Must have excellent communication and client service skills. Strong multi-tasking abilities. Ability to work in high-paced environment. Must have the ability to remain calm in an emergency. Must excel at use of new software and technology. Ability to recognize and establish priorities. Excellent written and verbal communication skills. Strong organizational and time management skills. Attention to detail. High level of professionalism.

QUALIFICATIONS AND EXPERIENCE

Administrative/Reception experience required. Medical Office Assistant experience is an asset. Graduate of an accredited program for Veterinary Assistants or equivalent is an asset. Demonstrated skills, experience and training that would qualify the individual for a position of responsibility.

WORKING HOURS

4, 8-hour shifts, Tuesday - Friday At a future date regular hours will change to 5, 8-hour shifts, Monday - Friday
Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Additional pay:

Bonus pay
Benefits:

Company events Dental care Employee assistance program Extended health care On-site parking Paid time off Profit sharing Vision care Wellness program
Schedule:

8 hour shift
Experience:

Administrative: 1 year (preferred) Medical office: 1 year (preferred)
Work Location: In person