Job Description

Job Summary

We are seeking a dynamic and highly organized Veterinary Head Receptionist to run our front end and ensure a seamless, welcoming experience for our clients and their beloved patients. This pivotal role combines exceptional customer service skills with a thorough understanding of veterinary operations, animal handling, and administrative management. As the face of our practice, you will coordinate appointments, manage medical billing and invoicing, oversee some administrative tasks, and daily upkeep. Your energetic leadership will foster a positive environment that promotes veterinary care excellence, team collaboration, and operational efficiency.

Duties

Oversee daily front desk operations, ensuring smooth appointment scheduling and client communication Manage invoicing efficiently, including billing inquiries and payment processing Ensure biosecurity and cleanliness is maintained Enthusiastic about patient reminder calls, emails and communications Assist veterinary team with animal husbandry tasks to support animal health and comfort Support veterinary critical care efforts by facilitating communication between staff and clients during urgent cases Handle animal handling procedures including catheterization, restraint, and understanding of animal anatomy for safe procedures Train and supervise front desk staff on veterinary terminology, canine/feline handling techniques, and customer service protocols Monitor patient care standards across all services to uphold high-quality animal husbandry practices

Qualifications

Proven experience in veterinary reception or administrative roles within animal healthcare settings Excellent knowledge of veterinary terminology, animal anatomy, restraint techniques, and aseptic procedures (or willing to learn) Experience with medical billing, collections, and medical record management Excellent organizational skills with the ability to multitask in a fast-paced environment Exceptional communication skills to liaise effectively with clients, veterinary staff, and suppliers High attention to detail and strong work ethic
Join us in creating an energetic environment where compassionate pet care meets efficient practice management! We're committed to supporting your growth through ongoing training in veterinary critical care techniques, animal handling innovations, and customer service excellence. If you're passionate about animals and thrive in a leadership role that makes a difference every day--apply now to become our Veterinary Head Receptionist!

Email resumes to heather_aht@hotmail.com

Job Types: Full-time, Permanent

Pay: $17.00-$22.00 per hour

Expected hours: 36 - 40 per week

Benefits:

Dental care Extended health care Paid time off RRSP match Store discount
Work Location: In person