Job Description

Garry Oak Veterinary Hospital is a locally owned and AAHA-accredited veterinary practice dedicated to providing exceptional care to our patients and outstanding service to their humans. We are looking for a friendly, reliable, and animal-loving Veterinary Assistant/Receptionist to join our team.

We are a small, close-knit team that works together nearly every day, and maintaining a respectful, supportive, and positive clinic culture is essential. Because we rely on one another so closely, we're looking for someone who communicates openly, treats colleagues and clients with kindness, and contributes to a cooperative work environment. A strong team mindset is just as important to us as technical skills.

Position Overview:

This hybrid role provides both front-desk reception support and hands-on assistance in patient care. The ideal candidate is organized, calm under pressure, and passionate about supporting pets and their families.

Key Responsibilities:

Greet clients and pets with warmth and professionalism Answer phone calls, schedule appointments, and manage emails Process payments, invoices, and medical records Maintain a clean, welcoming lobby and exam rooms Educate clients on clinic protocols, general pet care, and follow-up instructions

Veterinary Assistant Duties:

Assist veterinarians and technicians during examinations and treatments Safely restrain animals during procedures Prepare exam rooms, surgical instruments, and equipment Perform basic animal care: nail trims, bathing, weight checks, cleaning kennel areas Administer medications as directed (oral, topical, etc.) Handle sample collection (fecal, urine) and run basic diagnostics Maintain cleanliness and sanitation throughout the clinic

Required Skills & Qualifications:

Previous experience in a veterinary clinic, animal care setting, or customer service role is preferred but not mandatory. Strong communication and interpersonal skills Ability to multitask in a busy environment and stay organized Comfortable handling animals of all sizes and temperaments Ability to lift up to 25kg and be on your feet for long periods Basic computer skills (Cornerstone/eVet/Avimark experience is an asset) Ability to maintain professionalism and compassion, even during stressful situations Reliability, punctuality, and strong teamwork mindset

Preferred Qualifications (not required)

Veterinary assistant training or certification Experience with reception or administrative work Knowledge of common veterinary terminology Fear-Free certification is an asset

What We Offer

Extended medical and dental benefits after 3 months Staff discounts on veterinary services Supportive, collaborative team environment Opportunities for training and professional development
Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Store discount
Work Location: In person