Job Description

Fernie Veterinary Services is looking for a compassionate, organized, and service-oriented

Veterinary Assistant / Veterinary Receptionist

to join our team. This dual-role position is essential to our clinic's success, supporting both front-desk operations and patient care.

Key Responsibilities:

Veterinary Receptionist Duties

Greet clients and handle inquiries by phone, online, and in person with professionalism and empathy Triage patients and schedule appointments based on urgency and availability Manage patient records, process invoices and payments, and perform daily cash reconciliations Educate clients on services, treatments, and over-the-counter products

Veterinary Assistant Duties

Assist veterinarians and technicians with exams, treatments, and procedures Provide general animal care, including feeding, grooming, walks, and monitoring post-surgical recovery Safely restrain animals and soothe those that are fearful or distressed Maintain a clean, sanitized clinic environment and sterilize surgical equipment Support inventory, ordering, and restocking efforts

What We're Looking For

High school diploma or equivalent (Veterinary Assistant or Medical Office Assistant education is an asset) Customer service experience (required); animal care or veterinary experience is a strong asset Comfortable working in a clinical setting, including euthanasia support and post-mortem care Proficiency with computers and software (MS Office, Outlook; AviMark experience is an asset) Strong communication, conflict resolution, and multitasking skills Team player with a positive attitude, initiative, and a calm demeanor under pressure
If you're dedicated to delivering high-quality animal care and exceptional client service, we'd love to hear from you.

To Apply:

Submit your resume to hr@fernievet.ca

Job Types: Full-time, Part-time

Pay: $20.00-$22.00 per hour

Benefits:

Dental care Extended health care Life insurance
Work Location: In person