Job Description

Job Summary

Do you have a love of all things pet related? Do you enjoy helping people? Do you thrive in a a client-facing role? We are seeking a friendly and organized Veterinary Medical Receptionist to join our veterinary practice. The ideal candidate will serve as the first point of contact for clients and patients, ensuring a smooth and welcoming experience. This role requires excellent communication skills, proficiency with medical and office software, and the ability to manage multiple responsibilities efficiently. Prior experience in medical or dental office settings, particularly with electronic medical records, is highly valued. The Veterinary Receptionist will handle appointment scheduling, patient check-ins and check-outs, and administrative tasks to support the overall operation of the clinic. Our ideal candidate is a team player who will be helping with our patient care and assisting the team with our day to day appointments and treatments. We believe in work-life balance, laughter and fun while doing the dedicated work that we do. You will be scheduled for an average or 32-40 hours per week, including some evenings and a rotation of Saturdays.

Duties

Greet clients and patients warmly upon arrival and departure Manage multi-line phone systems to schedule appointments, answer inquiries, and relay messages Maintain accurate electronic medical records using systems such as Cornerstone or something equivalent. Assist with patient check-in and check-out processes, including updating medical histories and billing information Ensures smooth communication throughout a client's visit. Acts as the liaison between clients and the veterinary team and relays all necessary information timely and correctly. Identifies and addresses and issues. Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a lasting positive impression. Able to diffuse client conflict in a professional, hospitable and tactful manner. Greets, handles, and treats pers with kindness, compassion, patience, and skill using Fear Free Techniques. Nurtures and environment that makes them feel safe and secure. Follows fee schedules and medical record SOPs to ensure all treatments, drugs, and procedures are recorded and charged appropriately. Assists in monitoring inventory of office supplies, prescription food and retail items that adheres to guidelines. Coordinate appointment scheduling for veterinary services and follow-up visits Handle administrative tasks such as data entry, filing, and managing office supplies Communicate effectively with veterinary staff regarding patient care and treatment plans Ensure the front desk area remains organized, clean, and professional at all times Support clinic operations by performing other clerical duties as needed

Requirements

Previous experience in a medical, veterinary, or dental office environment preferred; experience with electronic medical records systems such as Cornerstone or equivalent is highly desirable Strong knowledge of medical terminology relevant to veterinary or healthcare settings Office experience with front desk responsibilities, multi-line phone systems, and administrative tasks required Excellent communication skills, both verbal and written Ability to handle multiple priorities efficiently in a fast-paced environment Professional demeanor with a friendly attitude towards clients and team members Familiarity with dental receptionist duties or dental office experience is a plus but not required Strong organizational skills and attention to detail are essential
This position offers an opportunity to be an integral part of a compassionate veterinary team dedicated to providing exceptional care for animals.

Job Type: Full-time

Pay: $18.00-$24.00 per hour

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount
Work Location: In person